Site Reliability Engineer

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process.

We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

This Site Reliability Engineer role sits within our Platform Engineering team, as the team shifts from building new systems to running and maintaining what has already been built. You will start by picking up the active backlog of cost optimization work, then grow into SLI/SLO operations and eventually disaster recovery planning, with staff engineers mentoring you along the way. Because the team is small, you will get broad exposure across the full SRE scope rather than a narrow specialization, and the work you take on will shape how the platform runs well into 2027 and beyond.

Success in the first year looks like moving from completing well-defined tickets to independently scoping and defining your own work, building the kind of foundation that has helped other engineers on this team grow into major contributors.

If you’ve read books like The Google SRE Handbook, The Phoenix Project, Accelerate, The Dev Ops Handbook, etc., this is the right place for you!

• Take ownership of the remaining cost optimization work that follows the team’s major cost-reduction efforts
• Monitor and respond to SLI/SLO alerts, such as Android/iOS purchase rate indicators, investigating anomalies as they come up
• Tune alert thresholds and windows, including suppressing low-traffic overnight alerts between 12 AM and 6 AM.
• Operate and maintain the team's existing Kubernetes and EKS infrastructure day to day.
• Support infrastructure as code work using Terraform.
• Contribute to disaster recovery planning and implementation as it comes onto the roadmap.
• Partner with product engineering teams to help them use AWS Bedrock and AWS Marketplace cost-effectively for AI workloads.
• Grow from completing tickets others define, to creating and closing your own, to eventually scoping work that other team members carry out.

• Hands‑on, day-to-day Kubernetes operations experience, with EKS experience preferred
• Solid working foundation in AWS, including IAM setup; general AWS certifications are a plus
• Working experience with Terraform or other infrastructure as code tooling
• Experience operating production systems rather than architecting them from scratc
• Exposure to or familiarity with Python as a growth area
• Familiarity with SRE fundamentals such as error budgets and SLIs/SLOs, or willingness to build this knowledge
• Exposure to Fin Ops or cloud cost management concepts as a growth area
• Demonstrated tenacity and ability to learn new tools and processes independently
• Openness to mentorship and a collaborative, dialogue-driven learning style rather than needing step‑step instruction

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k plan
• 9 Observed Holidays
• Flexible Paid Time Off
• Subsidized Class Pass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful office in Playa Vista
• Free Thrive Market membership with exclusive employee discount
• Coverage for…