IT Technical Support - HYBRID Job Los Angeles area,California USA,IT/Tech

IT Technical Support I – Los Angeles, CA

Full-Time | Hybrid | Los Angeles, CA | $86,000 – $93,000 Annually

Why CMTS

Every day at CMTS, our team delivers infrastructure projects that positively impact lives and communities. With over 42 years of industry experience, CMTS has built a strong foundation for continued success, providing project and construction management services to public and private clients nationwide.

We value our employees by fostering a culture of learning, professional development, and collaboration. CMTS is committed to maintaining a work environment that emphasizes safety, integrity, and accountability while supporting work-life balance and employee well-being. Our teams are empowered to grow, contribute, and make a meaningful impact through the projects we deliver.

About Your Role

CMTS is seeking an experienced IT Technical Support I professional to provide comprehensive technical support services for the Airport Development Group (ADG) at Los Angeles International Airport (LAX).

This position is responsible for diagnosing, troubleshooting, coordinating, and resolving hardware, software, network, and system-related incidents. The selected candidate will provide help desk support, manage employee onboarding and offboarding activities, coordinate IT equipment deployments, and ensure technical issues are resolved efficiently to maintain airport development operations.

Education Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
Equivalent professional experience of five (5) years or more may be considered.

What You'll Need to Get the Job Done

Minimum five (5) years of professional experience in IT technical support, help desk operations, desktop support, or a related technical field.
Demonstrated experience troubleshooting computer hardware, software applications, operating systems, and network connectivity issues.
Proficiency in Windows 10 and Windows 11 installation, configuration, maintenance, and troubleshooting.
Strong working knowledge of Microsoft Office and Microsoft 365 applications, including Outlook, Teams, One Drive, Excel, Word, and PowerPoint.
Experience with IT service management platforms such as Freshdesk, Service Now, or similar ticketing systems.
Knowledge of LAN/WAN networks, wireless connectivity, VPN troubleshooting, and common network configurations.
Experience supporting employee onboarding, offboarding, equipment provisioning, and workstation deployments.
Ability to prioritize multiple technical support requests and communicate progress effectively.
Strong written and verbal communication skills with the ability to explain technical issues to nontechnical personnel.
Experience managing data coordination and conversion projects.
Ability to lift at least 40 pounds and travel between multiple locations within the airport campus.
Flexibility to work varying shifts based on operational requirements.

What Will Make You Stand Out

Relevant professional IT certifications or technical credentials.
Experience supporting IT operations in airport, aviation, infrastructure, government, or other large-scale organizational environments.
Experience coordinating IT equipment deployments, relocations, and technical support across multiple facilities.
Strong problem-solving, customer service, incident management, and technical documentation skills.

What You'll Do

Provide daily technical help desk support to Airport Development Group personnel, responding to incoming service requests, emails, technical issues, and system-related incidents.
Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and operating system issues while following established IT support procedures.
Analyze reported production outages and technical incidents, determine severity and operational impact, document findings, and coordinate timely resolutions.
Create, manage, update, and track IT service requests using Freshdesk, Service Now, and other applicable ticketing and incident management systems.
Coordinate and execute employee onboarding and offboarding activities, including workstation preparation, computer configuration, equipment deployment, user access requests, and equipment recovery.
Install, configure, maintain, and troubleshoot Windows 10 and Windows 11 operating systems, including system updates, security patches, drivers, and associated applications.
Provide technical support for Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel,…