IT Technical Aid - Desktop and -Speed Printer

Provide routine IT support, troubleshooting and maintenance for personal computers, printers (including high-speed commercial printers), cabling and software.

Employment type: W-2 only (no Corp-to-Corp or 1099).

• Provide routine IT support, troubleshooting and maintenance for personal computers, display terminals, printers, cabling and software.
• Assist professional IT staff with systems testing and validation of user manuals, procedures and instructional guides.
• Track and log customer support calls and follow escalation procedures for high-priority items.
• Perform physical setup and maintenance of IT equipment.

• 2 years of highly specialized clerical experience in an information systems environment.
• Proven hands-on experience with desktop software usage and installation and/or operating high-speed commercial printers.
• High school diploma or equivalent.
• Ability to lift and move office supplies and equipment weighing up to 20 pounds.

• Hardware and equipment support: hands-on experience operating medium office printers and high-speed commercial printers.
• Technical troubleshooting: skill in identifying, tracking, documenting and resolving desktop hardware, software and cabling issues.
• Customer service and communication: strong oral and written communication skills for supporting end users and documenting problem calls.
• Problem solving and decision making: sound judgment in escalating high-priority IT issues according to established procedures.

• Standard work schedule established at onboarding based on operational needs.
• Occasional after-hours support may be required with advance notice.
• Work schedules are subject to change with a minimum of 24 hours' notice.