IT Support Specialist Tier 1

Description

You are an Information Technology Support Specialist taking Tier 1 requests and seeking a role where your contributions are highly valued, your ideas are taken seriously, and you can influence the future direction of the IT department. You are a lifelong learner, and you want to grow intellectually and professionally. You find collaborating with colleagues with diverse expertise exciting, and you are also comfortable working independently.

Attention to detail, commitment to excellence, and integrity are among your strongest principles.

Integral Consulting Inc. is a science and engineering firm delivering sound technical solutions to meet today’s challenges in the health, environmental, and natural resource arenas. We are a values-driven collaborative team that is as passionate about company culture as we are about the work we do for our clients. Since our founding in 2002, we have operated with a demonstrated commitment to the well-being, diversity, and professional development of our staff and an equal commitment to strong partnerships with our clients and teaming partners.

We are a company where people come to solve today’s toughest environmental challenges through innovative ideas, exceptional teamwork, and dedication to accuracy and technical quality.

We are currently seeking an Information Technology Support Specialist, Tier 1, for our internal IT department. This position is fully remote with limited travel as needed. The day-to-day work will vary with an emphasis on end user support and Tier 1 troubleshooting. This role offers future opportunities to manage tasks and projects, collaborate with a diverse group of colleagues and staff, communicate with clients and vendors;

and training to advance your IT skills and career.

This position may offer in-office, remote, or hybrid opportunities based on the candidate’s location and the needs of the organization.

As a Tier 1 Information Technology Support Specialist, your job functions will include, but not be limited to:

• Configure Windows computer setups
• Manage warranty support
• Assist with asset recovery
• Communicate with internal clients on progress of computer replacements
• Assist end users with authentication and account requests
• Update software, security patches, and drivers
• Manage the shipping and receiving of IT equipment
• Update standard operating procedures
• Manage asset tracking system and asset inventory
• Provide Tier 1 technical support and services for end users
• Escalate complex issues to higher-level support members
• Provide support with hardware, software, and peripheral issues
• Assist with the IT aspect of onboarding new hires
• Provide support with IT procurement
• Perform other duties as assigned

Qualifications

Candidates should hold a bachelor’s degree in computer information systems, information technology, computer science, or a similar field.

The ideal candidate will have:

• 2+ years of experience in IT Service Desk experience and systems support
• Hands-on experience troubleshooting Windows 10/11 systems and peripherals/printers
• Experience working in Active Directory, Microsoft 365/Entra , and Exchange
• Intermediate understanding of networking
• Relevant IT certifications
• Excellent written and oral communication skills
• A desire to grow both intellectually and professionally
• Strong organizational abilities
• Ability to work independently and within a multidisciplinary team of scientists and engineers

Compensation is commensurate with experience and internal equity, within the listed range. An employee’s total compensation package includes annual salary; company-subsidized (employee and family) medical, dental, and vision insurance; 401(k) participation with a company match of 1% to 4% of…