Salesforce Technical & Service Lead

Job Title:

Salesforce Technical & Service Lead
Client: UK-based Salesforce and technology consultancy

Location:

South Africa (Fully Remote)
Employment:
Permanent, Full-Time

Working Hours:

UK Business Hours
Salary:
Market-related, dependent on experience

Start Date:

ASAP

Our client is a UK-based technology consultancy specialising in Salesforce, Mule Soft, enterprise architecture and AI-powered solutions. They support international clients with technical consulting, implementation, integration and ongoing technology services.

As Salesforce Technical & Service Lead, you will take ownership of client-facing Salesforce support and coordinate technical delivery through the companys existing India-based team. You will also play an important role in establishing and growing the companys Salesforce practice in South Africa.

• Permanent, full-time role, working fully remotely from anywhere in South Africa.
• Work directly with UK clients and collaborate with international teams.
• Lead an established India-based Salesforce delivery team.
• Help build a new South African Salesforce practice from the ground up.
• Clear opportunities to take on greater leadership and practice development responsibilities as the business expands.

• Act as the main point of contact for UK clients regarding Salesforce technical support, service delivery and escalations.
• Lead and coordinate the India-based Salesforce delivery team, ensuring quality, accountability and timely delivery.
• Provide hands‑on technical support, troubleshooting and guidance across Salesforce environments.
• Support Salesforce solutions involving Sales Cloud, Service Cloud, Flows and Omni‑Channel.
• Troubleshoot Apex, Lightning Web Components (LWC), integrations and deployment issues.
• Oversee Salesforce Dev Ops processes, releases and technical best practices.
• Build strong client relationships, understand requirements and resolve technical challenges.
• Help establish, develop and grow the companys Salesforce practice in South Africa.

• 6+ years of Salesforce experience, ideally in technical consulting, delivery or leadership roles.
• Salesforce Sales Cloud Consultant or Service Cloud Consultant certification (at least one is required).
• Strong hands‑on experience with Sales Cloud, Service Cloud, Flows and Omni‑Channel.
• Experience troubleshooting Apex, LWC and Salesforce technical issues.
• Good understanding of Salesforce Dev Ops, deployment and release management.
• Proven experience leading technical teams and coordinating delivery.
• Strong client‑fac­ing communication, stakeholder management and problem‑solving skills.
• Comfortable working UK business hours and collaborating with an India‑based delivery team.
• Proactive, organised and capable of working independently in a remote environment.

You will initially report directly to the Founder & Chief Architect, with responsibility for guiding the India delivery team and contributing to the development of the South African Salesforce practice. As the business expands, there will be opportunities to take on greater leadership and practice development responsibilities.