Support Engineer; Web Scraping & Proxies
Job in
Los Angeles, Los Angeles County, California, 90001, USA
Listing for:
Massive
Full Time
position
Listed on 2026-11-14
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Role overview
A support engineering role with a focus on web scraping and proxy use cases. The position is remote and full-time, acting as a technical point of contact for users who rely on scraping pipelines and proxy infrastructure in their day-to-day work.
Responsibilities- Respond to technical inquiries about scraping setups, proxy usage, and access issues
- Diagnose problems related to scraping pipelines, proxy performance, and connectivity
- Reproduce reported issues and help elevate engineering fixes when needed
- Document recurring patterns, workarounds, and troubleshooting guides
- Communicate technical findings clearly to varied technical and non-technical audiences
- Experience in a customer-facing or technical support engineering role
- Working knowledge of web scraping techniques and proxy-related concepts
- Comfort reading code (such as a common scripting language) and HTTP-level debugging
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
- Familiarity with anti-bot countermeasures and access-failure patterns
- Exposure to common scraping frameworks or headless browser tooling
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