Solutions Engineer Intern

Location:

Remote (Canada) or (U.S.)

Schedule:

Monday-Friday, 35 hours per week, with shifts scheduled between 8:00 am and 8:00 pm EST

Duration: 6-month, part-time internship (December1, 2026-May
31, 2027)

Start Date :
December1, 2026

Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions-from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability.

Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital).

We're looking for a Support Engineer Intern to help deliver reliable, responsive technical support for our dealership customers. In this hands‑on role, you'll own assigned support tickets from start to finish, following detailed procedures to manage user access, address caller  texting issues, and investigate automated system health alerts.

You’ll work primarily in Hub Spot, Numa's admin tools, and our telephony platform, with little to no phone support. As you ramp, an experienced Support Engineer will review your work and help you build the technical knowledge needed to troubleshoot issues, document findings, and know when to elevate. This internship is an opportunity to gain practical experience in technical operations, B2B SaaS support, and customer success.

• Own tickets end to end. Pick up assigned tickets in Hub Spot, follow the documented procedure, update the requester through approved templates, and close each ticket with clear internal notes
• Manage dealership users. Add, update, and remove users; set roles and permissions; assign teams; and handle password reset requests
• Improve caller trust. Submit CNAM (caller ) registrations and apply outbound "Spam Likely" fixes in Twilio
• Make routine configuration changes. Update business and holiday hours and other pre-approved account settings
• Investigate system health alerts. Work automated "Check Engine Light" tickets, including drops in inbound call volume, failed text messages, DMS integration errors, and integrations left active on cancelled accounts. Diagnose the cause, resolve issues covered by the procedure, and hand off clear findings when another team is needed
• Keep data clean. Categorize every ticket you touch so the team can report accurately on volume and trends
• Improve documentation. Flag gaps in our Notion procedures and draft new step‑step guides for review

• How a B2B SaaS support team operates, including ticket workflows, SLAs, escalation paths, and handoffs to Engineering
• Telephony and messaging fundamentals, including caller  (CNAM), call authentication (STIR/SHAKEN), 10
  
  DLC texting registration, and SMS hosting
• How dealership software, including DMS and scheduler integrations, connects to an AI platform
• How to use Hub Spot, Twilio, and AI assistants to investigate and resolve technical issues

Currently pursuing a degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent hands‑on technical experience

Curiosity about how systems work and comfort asking questions when something is unclear

Strong attention to detail, with the ability to follow written technical procedures carefully and notice when a step does not match what you see

Clear, concise written communication for both customer-facing replies and internal notes

Strong organizational skills and the ability to manage a steady queue of…