Forward Deployed Engineer

Turba Labs is an innovative, emerging startup looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle, from pre-sales technical support through onboarding, implementation, and ongoing enablement. If you're a technically versatile problem-solver with a passion for helping customers succeed and want to build a great company, we want to hear from you.

What You'll Do:

• Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions

• Conduct training sessions and develop enablement materials tailored to customer needs

• Proactively identify opportunities for customers to maximize platform value

• Act as a trusted technical advisor, offering best practices and solutions to common challenges

• Provide hands-on support for solution setup and configuration within customer environments

• Support API and system integrations with existing customer infrastructure

• Diagnose and resolve technical issues, collaborating with engineering teams on complex problems

• Troubleshoot connectivity, performance, and deployment challenges

• Support the sales team with domain expertise and technical credibility

• Demonstrate technical capabilities and solution fit during the sales process

• Design integration approaches and implementation plans for prospective customers

• Gather customer feedback and relay insights to product and engineering teams

• Reduce workload on core engineering teams by handling customer-facing technical work

• Provide responsive, dedicated customer engagement to build long-term relationships

• Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies

• Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles

• Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking)

• Proficiency with Kubernetes for deploying, scaling, and managing containerized applications

• Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles

• Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities

• Experience with additional programming languages (PyTorch, Rust, Go)

• Familiarity with cloud platforms (AWS, Azure, GCP)

• Experience with Open Stack and/or Slurm

• Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching)

• Familiarity with AI/HPC networking protocols (RoCE and/or Infini Band)

• Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks

• Experience with kernel debugging

• Experience with LLM deployments, even at small scale

• Background in infrastructure design, SLAs, system design, and incident response

• Field Applications Engineering or similar hardware-focused customer engineering experience

• Competitive pay & perks - because great work deserves great rewards.

• Work on your terms - flexible hours and remote-friendly culture.

• Fast lanes,
  no red tape - flat hierarchies and rapid decision-making

• Make it happen - your ideas aren't just heard - they become reality.

• Right place, right time - be part of our growth story and build a career-defining legacy.

• Global by design - work with a diverse, international team across Germany and the US.

• Work with the best - work alongside exceptional engineers and raise the bar together.