Associate, Technical Product Implementation Specialist

Lead technical implementations of patient-care devices, software, and integrated solutions in customer healthcare environments. From readiness planning through deployment and go-live, you will coordinate customer and internal teams, resolve complex technical issues, and help users adopt the deployed systems. The work combines project ownership, hands‑on configuration, customer advising, and operational improvement.

• - Lead several concurrent implementations, serving as a primary technical contact from planning through project closure.
• - Assess customer infrastructure and configure, deploy, optimize, and validate hardware and software against operational and clinical needs.
• - Work with customer IT teams on network, firewall, routing, wireless, VPN, and connectivity requirements; troubleshoot issues through resolution.
• - Coordinate with project managers, logistics, support, engineering, product, and customer stakeholders to keep deployment plans on track.
• - Communicate milestones, technical recommendations, risks, and mitigation plans; provide training and knowledge transfer to support adoption.
• - Improve implementation standards and playbooks, and share customer feedback and recurring issues with product, engineering, and operations teams.

• - Technical experience spanning hardware, software, networking, and troubleshooting, with the judgment to resolve complex deployment problems.
• - Ability to independently manage implementation work, competing priorities, dependencies, and customer expectations.
• - Strong communication and relationship skills for working with technical teams, healthcare stakeholders, project managers, and customer leadership.
• - Ability to assess infrastructure readiness, conduct validation and acceptance activities, and recommend solutions aligned with customer requirements.

Experience with telehealth, virtual care, medical devices, healthcare technology, hospitals, or multi-site enterprise deployments. Network or IT service certifications such as CCNA, CompTIA A+, Network+, or ITIL Foundation are also desirable.