Solutions Support Engineer, Brazil

Join a global technical support team helping customers secure their cloud and AI-driven environments. This is a customer-facing engineering position focused on troubleshooting complex issues across cloud platforms and Kubernetes deployments, with a heavy emphasis on automation and scripting to scale the support offering.

The role is based in Brazil and requires working hours aligned to 10am-7pm BRT.

• Own and resolve customer technical issues through structured troubleshooting, collaboration, and transparent communication across teams.
• Identify cases that require escalation and coordinate incident management requests with product and engineering.
• Support customers through debugging, networking diagnostics, system administration, and documentation updates.
• Design and implement automation-driven solutions that scale the support function.
• Participate in an on-call rotation covering after-hours, holidays, and weekends.

• Native Brazilian speaker with strong written and spoken English.
• 5+ years of hands-on experience in customer-facing technical support or system administration.
• 2+ years working with cloud platforms such as Azure, AWS, or GCP.
• 1+ years of experience deploying and managing production-grade Kubernetes clusters.
• Ability to read or debug code in Java, Python, Shell, JavaScript, or JSON.
• Comfort with Linux environments and command-line tools.

• Familiarity with Dev Ops tooling, REST APIs or GraphQL, basic web technologies (HTTP, HTML, DNS), and networking fundamentals including TCP/IP, VPNs, VLANs, and load balancing.
• Understanding of relational databases.

• Remote position within Brazil with set working hours (10am-7pm BRT).