Director, Customer Delivery & Education

Customer & Solutions
· Remote - US
· Senior level

This role leads the managers and teams that get law firms onto the platform, covering setup, data moves, system connections and training. A strong candidate has run customer facing delivery or professional services teams in enterprise software, managed other managers, and handled complex rollouts with migrations and change. Clear judgment on capacity, scope and commitments matters, along with enough technical grounding to work with specialists and explain tradeoffs to customers and executives.

The product itself is AI built for legal case work, so delivery means helping firms adopt AI driven workflows rather than just installing software. Much of the coordination, planning and customer communication stays human, and the role asks for practical use of AI and automation to make delivery faster and more consistent without hurting quality. Teaching customers to work on their own becomes a core part of the job as the tools take over more routine drafting and review.

Working here means gaining hands on exposure to AI workflows built with major model providers and used across intake, audits, demand letters and discovery. The role builds skill in applying AI and automation to delivery operations, measuring time to launch and rework, and designing training that helps law firms adopt AI enabled ways of working. Legal technology or case management background helps but is listed as a nice to have.

• Managed managers in delivery
• Migration and integration projects
• AI and automation in delivery

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

An AI platform that runs case work for plaintiff-side law firms, from intake and case audits to demand letters and discovery drafting.