Tier I Field Technician - Los Angeles, CA

Job Status Exempt / Full-Time

Schedule Monday–Friday, 8:00 a.m.–5:00 p.m.; occasional evenings and weekends

Work Arrangement:
Rotating onsite K-12 charter schools throughout the LA Area

The Tier 1 Field Tech will be responsible for onsite technical support for a network of K-12 charter schools in the Los Angeles area and monthly travel to the San Francisco Bay area. They will be responsible for installing, configuring, troubleshooting, and maintaining various hardware and software systems, including but not limited to: network hardware, access points, projectors, doc cams, and charging carts.

The Tier 1 Field Tech will work closely with the Tier 2 and 3 techs to resolve more complex issues.

• Provide onsite technical support to clients
• Install and configure various hardware and software systems, including network hardware, access points, projectors, doc cams, and charging carts
• Diagnose minor A/V issues such as HDMI, projectors, and doc cams
• Handle help desk tickets and upscale issues to higher-tier techs as needed
• Provide excellent customer service and technical support
• Ensure proper documentation and communication of all client interactions and resolutions
• Work closely with other techs to resolve complex technical issues

• High school diploma or equivalent
• 1–2 years of experience in a technical support role
• Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks
• Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber
• Ability to lift up to 50 pounds and stand for long periods of time
• A valid driver's license
• Excellent communication and customer service skills
• Professional appearance and demeanor
• CompTIA A+ certification preferred

• Availability to work onsite at clients 100% of the time
• Ability to work occasional evenings and weekends as needed
• Willingness to participate in an on-call rotation

This is a full-time position with a regular schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. However, the Tier 1 Field Tech may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. We strive to provide a work-life balance for all our employees and will provide a company car and cell phone for work use.