Claims Investigative Specialist - National General

National General is a part of The Allstate Corporation, meaning we share the innovative drive that keeps us ahead of our customers’ evolving needs. We offer home, auto, accident, and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents and directly to consumers.

The Investigative Specialist will work through unique claims files to verify the validity of the claims. They will also be responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determine coverage, liability, damages and otherwise adjust and negotiate claims within the limit of authority.

This position is for our west coast claims team. Ideal candidate will be located in the Pacific time zone. Candidates outside the Pacific time zone may be considered if you are able to work Pacific time zone hours.

• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Determines subrogation or fraud potential and how to handle
• Identifies customer needs and works meet those needs using appropriate customer service skills
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome

Supervisory Responsibilities:

This job does not have supervisory duties.

• 2 or more years of related experience
• Ability to obtain and maintain adjuster licenses as required
• Customer service orientation
• Strong verbal and written communication skills
• Strong time management skills from a global case management and pending perspective (vs. transactional)
• Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
• Proficient in Word and Outlook

Pay Transparency:
National General prides itself on offering a robust Total Rewards package which includes base salary. The base range offered for the role is: $45,000.00–$99,190.00 and may vary based on internal equity, and job-related skills, knowledge, and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

• National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.
• Includes full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.