Senior Analyst Casualty Claims

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We are seeking a data-driven Risk Analyst to support and elevate our risk management capabilities. You will manage casualty claims directly while simultaneously leveraging analytics to drive strategic improvements across auto liability, general liability, and workers' compensation.

This role involves leading internal and external claims processes and teams to positive results, deep-diving into claims data analysis to identify trends and improvements, enhancing risk mitigation strategies, and supporting process automation initiatives. Success requires a strong background in claims with proficiency in leveraging data to drive simple, intuitive, and actionable insights.

This role reports to a Senior Manager within Risk Management and joins a technical risk team responsible for managing Netflix's insured and self-funded claims. The ideal candidate is a collaborative team player eager to "roll up their sleeves" and do hands‑on work. They possess the ability to quickly build trust and effectively manage risk by working collaboratively with internal and external stakeholders.

This is a demanding, fast‑paced role within a high‑performing team. The ideal candidate will exhibit curiosity, significant initiative, and a proactive approach to tackling challenges, consistently pushing for excellence in risk management.

• Manage WC, auto liability, and general liability claims, leading Third-Party Administrators (TPAs), insurers, and legal teams to positive results
• Build intuitive reports that enable analysis of claim drivers
• Recommend data-driven mitigation strategies to reduce claim costs, claims frequency, and improve outcomes.
• Collaborate with cross-functional teams (e.g., Finance, Legal, Safety) to ensure claims data is leveraged for operational improvements.
• Ensure compliance with insurance program requirements
• Ensure compliance with Netflix reserving philosophy, approve reserves and settlements within designated authority levels, escalating high-risk cases to the Senior Manager as necessary.
• Review and analyze claims for delays, denials, and other potential issues, providing guidance on resolutions.
• Drive claim reviews and manage/lead TPA within assigned claims inventory and support overall TPA management

• Drives and manages RTW within assigned claims. Supports the management and success of the RTW program, ensuring compliance with relevant regulations and assisting injured employees in their transition back to work.
• Collaborates with HR, Safety, and Legal teams to develop and implement effective RTW strategies and policies.
• Manages return to work for assigned claims, communicates work restrictions, and coordinates modified duty to reduce claims costs.

• Extract, clean, and structure large claims datasets to improve risk visibility and decision-making.
• Develop and maintain interactive dashboards and reports to track claims performance, cost trends, and loss projections.
• Leverage data analytics tools (e.g., SQL, Tableau, Power BI, Python, Excel) to identify risk exposure, claim patterns, and cost-saving opportunities.
• Identify opportunities to streamline and automate claim reporting processes and ensure data integrity in risk management platforms (e.g., Origami Risk, Riskonnect).
• Conduct deep-dive analyses on claim frequency, severity, legal spend, and loss development.
• Utilize predictive modeling and trend forecasting to support proactive risk management initiatives.
• Familiarity with actuarial fundamentals and actuarial reports.

• Develops strong partnerships and communicates/collaborates closely with internal Netflix teams, productions, and external partners (TPAs, brokers, physicians, vendors, and payroll companies).
• Provides guidance and support for loss…