Field Technical Consultant - California & Pacific Northwest

Published on:
Oct 9, 2026
Country:
United States

Location:

Los Angeles
Company:
Dia Sorin Inc
Job Category:
Sales

Employment type:

Regular Full Time
Req

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

The Field Technical Consultant (FTC) is a field-based customer-facing role responsible for supporting the successful implementation, training, adoption, and ongoing utilization of NES testing solutions.
The FTC serves as the primary technical and training resource for assigned customers, partnering closely with Account Executives (AEs) to ensure customers receive a consistent, high-quality experience from implementation through ongoing use.
Each FTC will be aligned with approximately two Account Executives while also providing broader regional support for customer implementations, in-services, evaluations, troubleshooting, and ongoing education based on customer needs, geography, and business priorities.
This role is critical to creating a scalable customer implementation model that allows Account Executives to remain focused on developing opportunities, managing customer relationships, and closing new business while the FTC owns the technical customer experience.

The territory for this role includes California and the Pacific Northwest. The ideal candidate will live near Los Angeles.

• Customer Implementation & Training
  
  * Coordinate and conduct customer implementations, instrument in services, and user training.
  
  * Provide hands-on training and education to ensure customers are confident and competent in the use of NES systems and associated testing workflows.
  
  * Conduct user certification when required or applicable.
  
  * Deliver training in person or virtually based on customer preference, timing, geography, and business requirements.
  
  * Develop and maintain strong relationships with customer end users, clinical leaders, laboratory personnel, and other key stakeholders involved in implementation and ongoing use.
  
  * Ensure implementation activities are completed in a timely and organized manner.
• Implementation Coordination
  
  * Serve as the primary point of coordination for assigned customer in services.
  
  * Work closely with the AE, customer, internal operations, service, and other relevant teams to ensure all implementation requirements are understood and addressed.
  
  * Confirm customer readiness prior to training and identify potential implementation barriers.
  
  * Coordinate scheduling, training requirements, equipment readiness, customer participants, and other logistical requirements necessary for a successful implementation.
  
  * Document implementation activities, customer feedback, training completion, and outstanding needs.
• Post-Implementation Customer Support
  
  * Conduct post-inservice and post-implementation wellness checks to assess customer adoption and identify potential issues early.
  
  * Provide refresher training and additional education when needed.
  
  * Identify opportunities to improve workflow, utilization, customer confidence, and overall satisfaction.
  
  * Partner with the AE and appropriate internal teams to address customer concerns or barriers to adoption.
  
  * Help ensure customers are receiving the full value of their NES solution after implementation.
• Technical Support &…