Customs Brokerage Manager; LAX

This manager directs and scales the customs brokerage department, focusing on IBC's core competencies: rapid e-commerce clearances, efficient handling of high-volume express shipments, and maintaining superior compliance and operational standards. This role ensures timely clearance and delivery for clients in dynamic industries, providing expert guidance and streamlined processes.

• High-Volume E-commerce Clearance: Oversee the preparation and processing of informal and formal entries, including specific expertise in Section 321 and Type 86 clearance for high-volume, low-value e-commerce imports (although they are suspended, they are helpful for integrations with ET11 Informal consolidations).
• Compliance and Regulation: Ensure full departmental compliance with all U.S. Customs and Border Protection (CBP) regulations, maintaining a robust recordkeeping system and CTPAT certification.
• Strategic Vendor and Carrier Management: Conduct business reviews and rate negotiations with key carriers and logistics partners to optimize service and costs.
• Operational Excellence: Balance workloads and manage resources across functions, ensuring efficient processing of both express and general cargo.
• International Communication: Serve as a primary liaison with regional customs officials, global logistics managers, and customer service teams to proactively resolve issues and maintain strong relationships.
• Performance and Cost Management: Monitor freight costs and departmental performance using formal metrics, identifying and implementing cost-saving initiatives.
• Stakeholder Support: Provide specialized support to internal customer service, operations, and finance teams regarding complex customs procedures and challenges.
• Process Improvement: Participate in strategic corporate logistics projects, leveraging expertise in customs to improve overall efficiency.

• Manage and provide direct oversight for department staff.
• Hire, train, and conduct performance management for entry writers and other team members.
• Conduct regular team meetings to ensure alignment and address issues.

• Experienced: 4+ years in a customs brokerage role with specific experience in high-volume e-commerce and express clearance, including informal/formal entries and ACE Border Crossings.
• Skilled: 2+ years in a supervisory management role within a brokerage or logistics environment.

• Deep understanding of CBP regulations, tariffs, and trade compliance, particularly for the e-commerce sector.
• Proficiency with customs management software, including ABI functionality, Editrade, Net Chb, and nominations.
• Experience with POA validation procedures and airfreight customs clearance (ORD preferred).
• Exceptional attention to detail and accuracy.
• Strong analytical and problem-solving capabilities.
• Superior communication and interpersonal skills.
• Ability to perform under pressure and meet tight deadlines.

Fluent in English (written and oral) and proficient with Microsoft Office Suite.