Associate Operations Manager

Dr. Diamond’s Metacine is a physician-founded skincare brand inspired by the practices, procedures, protocols, and people of the Diamond Face Institute in Beverly Hills. Founded by world-renowned, double board-certified facial plastic surgeon Dr. Jason

B. Diamond, the brand translates decades of clinical insight into advanced, bio-engineered skincare designed to help skin reach its fullest potential.

Launched in 2023, Metacine combines bioengineered ingredients, biomimetic technologies, and molecular synergy, with a brand philosophy centered on clinical validation, precision engineering, and science-driven innovation.

The Associate Operations Manager will serve as the hands-on execution lead for outbound operations, acting as the day-to-day liaison between the company and its third-party logistics (3PL) partners. This role is critical to ensuring orders are fulfilled accurately, inventory is tightly controlled, and service levels to retail and direct-to-consumer partners consistently exceed expectations.

This is a highly cross-functional role that partners closely with Operations, Finance, Customer Experience, Sales, and Supply Chain teams in a highly fast-growing environment.

• Support the Operations Manager in daily monitoring of warehouse activity and fulfillment performance.
• Serve as the primary operational contact for the 3PL on outbound execution.
• Track and report on SLA performance metrics including pick/pack accuracy, ship times, chargebacks, damages, and OTIF.
• Ensure kit assembly, promotional packs, and special projects are executed efficiently and meet quality standards.
• Identify process gaps and elevate issues quickly with proposed solutions.
• Support onboarding of new SKUs, packaging changes, and operational SOP updates with the warehouse.

• Manage the end-to-end flow of retailer purchase orders and customer shipments from receipt through delivery.
• Monitor EDI transactions for accuracy and timeliness, including ASN creation, invoicing, and confirmations.
• Troubleshoot EDI failures or chargeback-risk situations in partnership with retailers, the 3PL, and internal teams.
• Maintain order status reporting and proactively flag at-risk shipments.
• Coordinate priority shipments, reroutes, and special delivery requests when required.

• Perform regular inventory reconciliations between internal systems and the 3PL.
• Monitor inventory health, including aging stock, slow movers, damaged goods, and reserve levels.
• Support cycle counts, physical inventories, and root-cause analysis for discrepancies.
• Coordinate outbound shipping schedules to support retail launches, promotions, and demand spikes.
• Assist with freight coordination and tracking to ensure timely delivery.
• Help maintain clean data and reporting across inventory management systems.

• Audit monthly 3PL warehousing, fulfillment, storage, kitting, and accessorial charges for accuracy.
• Flag billing discrepancies and partner with Finance and the 3PL to resolve variances.
• Support cost-to-serve analysis and continuous improvement initiatives to control fulfillment expenses.
• Assist with documentation for retailer compliance programs and chargeback prevention.

• Maintain dashboards and weekly reporting on outbound KPs
• Identify opportunities to streamline workflows, reduce errors and improve service levels.
• Support special operations projects as new retailer onboarding, system implementations, or warehouse transitions.
• Contribute to SOP documentation and training materials.

• Minimum 2+ years of experience in operations, logistics, supply chain, or fulfilment.
• Strong preference for candidates with experience in
• Beauty, Skincare or fast-moving CPG
• Experience working directly with 3PL partners and warehouse operations.
  
  Hands‑on experience managing EDI platforms such as SPS
• Commerce or Tru Commerce/Spring.
• Exposure to retailer compliance programs and OTIF metrics strongly preferred
• Comfortable working in ERP and inventory management systems.
• Strong Excel/Google Sheets skills, including pivot tables and reconciliations.
• Ability to analyze data to spot trends, risks, and cost drivers.
• Experience auditing invoices and operational billing is a plus.
• Highly organized with exceptional attention to detail.
• Comfortable in a fast‑paced, high‑growth environment with shifting priorities.
• Strong communicator who can work…