Gateway Coordinator Re-Forwarding

Position Summary The Gateway Coordinator serves as the central coordination point for all reforwarding shipments moving through the LAX Gateway. The Coordinator owns the shipment timeline and coordinates communication and execution between Origin, Airlines, Imports, Warehouse Operations, and Exports.

Key Responsibilities End-to-End Shipment Coordination Oversee reforwarding shipments through LAX; coordinate bookings and monitor flight schedules for connectivity

Monitor cargo status and proactively address operational issues that may affect transit schedules.

Maintain shipment visibility and communicate timely updates to internal and external stakeholders.

Maintain visibility of all gateway shipments. Monitor critical milestones and identify potential delays. Escalate issues that could result in missed cut-offs, missed connections, or service failures. Communicate proactively with customers and internal teams

Branch and Network Coordination Coordinate with Import, Export, and Warehouse Operations to ensure shipments are cleared, recovered, processed, prepared, and delivered according to established timelines, customer SOPs, and airline requirements. Monitor SOP compliance; communicate priorities; escalate exceptions

Documentation and Customer Service Prepare and provide shipment documents, labels, routing instructions, and operational paperwork required for re-forwarding.

Provide customers and internal teams with timely shipment status updates.

Warehouse Operations Coordination Coordinate with Imports team to ensure timely retrieval of shipments from airlines and ground handling facilities.

Work with Warehouse Operations to monitor inbound freight breakdown, pre-cooling, labeling, ULD build-up, and export preparation activities.

Communicate shipment priorities and align with warehouse on cut-off times and airline schedules to ensure cargo is ready for on-time departure

Customs and Regulatory Compliance Work with the Imports Team to obtain and manage CBP Form 7512 documentation for in-transit freight.

Ensure in-transit shipments are processed for re-export in accordance with applicable customs and regulatory requirements.

Performance Monitoring and Continuous Improvement Track and report shipment on-time performance, connection success, and service exceptions.

Monitor carrier performance and warehouse cut-off compliance.

Billing Invoice shipments and forward billing documents to clients in a timely manner.

Ensure applicable revenue and shipment charges are captured correctly.

Education and Experience High school diploma or associate degree in Logistics or Supply Chain; or 2-3 years of hands-on air freight operations experience. Cargowise and airline booking system experience preferred.

Experience with flowers, perishables, or cold chain logistics strongly preferred.

Skills and Knowledge Strong understanding of air freight operations, airline booking processes, cargo handling, and shipment connectivity.

Experience handling temperature-sensitive and perishable cargo.

Spanish required or strongly preferred

Excellent communication, negotiation, organizational, and problem-solving skills.

Proficiency with Cargo Wise, airline cargo systems, Microsoft Office, and operational reporting tools.

Ability to manage multiple priorities in a fast-paced operational environment.

Key Performance Indicators
• On-time connection performance
• Successful shipment re-export percentage
• Carrier space utilization
• Gateway revenue and profitability
• Billing accuracy
• Customer satisfaction
• Compliance and documentation accuracy
• Warehouse and carrier cut-off compliance

Work Schedule This position supports a dynamic operational environment. The schedule will vary based on shipment activity, airline schedules, customer requirements, and…