Apartment Manager

Job Summary

The Apartment Manager at Carondelet Court Apartments, a senior living community operated by Retirement Housing Foundation (RHF), is responsible for overseeing all daily property operations, ensuring resident satisfaction and maintaining a safe, well‑managed community environment. The role emphasizes strong customer service, effective administrative management and collaboration with maintenance and resident service teams to keep the property well‑kept and functioning smoothly. As a skilled administrative role, the manager oversees the operations of a Tax Credit (LIHTC) community, ensuring full compliance with LIHTC program requirements and the regulatory agreement.

The position requires a high level of independence, sound judgment and the ability to supervise staff while maintaining consistent communication with the Regional Manager to support successful community operations.

• Oversee all aspects of daily operations for the Crenshaw Gardens, including leasing, resident relations and facilities management.
• Ensure compliance with federal, state and local housing regulations for LIHTC requirements.
• Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
• Oversee maintenance staff and coordinate with vendors for repairs, renovations and preventive maintenance to ensure the property is safe and well‑maintained.
• Conduct regular inspections of the property, common areas and individual units to ensure compliance with safety, cleanliness and housing standards.
• Review and approve purchase orders, invoices and other financial documents related to property operations.

• Manage leasing activities, including marketing available units, conducting tours and processing applications.
• Ensure all lease agreements comply with RHF policies and affordable housing regulations.
• Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates and retaining current residents.
• Coordinate move‑ins and move‑outs, ensuring that vacant units are prepared promptly for new residents.
• Work with prospective residents to verify eligibility requirements for senior and affordable housing.

• Foster a positive community atmosphere by organizing and supporting resident activities, events and services.
• Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well‑being of all residents.
• Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions and feedback.
• Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.
• Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.

• Ensure compliance with all LIHTC and other affordable housing program regulations, including income certifications and annual recertifications.
• Maintain accurate and organized records of leasing, financial and maintenance activities, preparing reports as required by RHF leadership and regulatory agencies.
• Coordinate and oversee audits, inspections and reviews by regulatory bodies or funding sources, ensuring the property meets all standards and guidelines.
• Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.

• High school diploma or equivalent required; experience in property management, business administration or a related field preferred.
• 3+ years of experience in property management, preferably in senior living, affordable housing or multifamily housing environments.
• Experience with HUD, LIHTC and other affordable housing programs preferred.
• Experience managing budgets, financial reporting and property operations.

• Strong leadership and organizational skills with the ability to manage a team and work with diverse groups of residents.
• Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff…