Director, Program Management; Marketing Operations

Director, Program Management (Marketing Operations)

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We are looking for a passionate leader to join the Marketing Operations & Production leadership team as the new Director, Marketing Program Management. This leader is responsible for managing a portfolio of Marketing technology and innovation programs across the broader Marketing organization. In this highly collaborative role, you will lead a team of Program Managers and drive the broad alignment, prioritization, and resource planning for all marketing technology and workflow transformation projects.

This role ensures organizational‑wide systems and processes are streamlined for efficiency and scale, leading global change management initiatives, executive‑level communication, and serving as a key thought partner to global and regional Marketing leadership.

Reporting to the Senior Director, Marketing Operations & Production - UCAN, you will be responsible for leading and developing the Program Management team that drives technology solutions across the broader Marketing organization. The team has a global remit, managing a portfolio of Marketing technology solutions (1st & 3rd party) across multiple domains, from campaign planning to AV & Artwork fulfillment, data foundations as well as our AI/GenAI roadmap.

You will be responsible for driving Mar Tech adoption and process standardization at scale, expanding existing capabilities, leading operational innovation, and managing a high‑performance team.

The ideal candidate is as comfortable navigating technical conversations about Mar Tech architecture and data pipelines as you are explaining workflow implications and working through solutions with Product and Marketing partners. You are an inspiring and inclusive leader, with experience developing and coaching teams towards shared common goals. You are adept at leading through influence and exercise good judgment, especially in the face of ambiguity, providing context, not control.

You are nimble and thrive in a fast‑paced environment that requires you to bridge competing priorities among stakeholders and simplify complexity. If you are someone who has a passion for both art (creativity/brand) and science (technology/data), who thrives in creating and championing operational workflows backed by data - then this is the role for you!

• Team Leadership. Empower, support, and cultivate a team of mid‑to‑senior level Program Managers. A natural team leader with a proven track record of articulating team purpose and priorities, and rallying teams around these.
• Functional Expert. Lead overall technology roadmap planning and prioritization on behalf of Marketing. Proactively identify opportunities to improve operational infrastructure and leverage new technologies in the day‑to‑day.
• Operational Strategist. You set the strategic vision for the entire Program Management portfolio, ensuring alignment across our broader Marketing business goals and initiatives. You anticipate potential collisions, sequence work, and simplify complex business challenges to focus the team on high‑impact outcomes. You routinely distill complex discussions into clear, actionable decisions to enable teams to move quickly & confidently.
• Data Fluency. You champion the strategic vision for data governance and the overall reporting infrastructure required to deliver reliable, actionable marketing insights. You ensure solutions are scalable and integrated into the long‑term data pipeline, and you champion the successful maintenance and use of performance measurement tools.
• Culture Building. Be a strong culture role model, leading by example in alignment with our principles of Inclusion, Selflessness, Informed Captaincy and Context, Not Control, giving individual collaborators space and support to thrive at Netflix.