Senior Account Manager

Overview

Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. This Los Angeles based role has a competitive salary range of $85,000-$95,000 depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.

Location: Los Angeles, CA

EEO: Direct Agents is proud to be an equal opportunity employer.

• Own end-to-end client relationships as their primary strategic advisor and business partner
• Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
• Lead comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
• Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
• Proactively identify and develop new revenue opportunities through strategic account growth
• Navigate complex client challenges and serve as escalation point for critical issues

• Lead the development of comprehensive, integrated marketing strategies across all digital channels
• Pioneer new approaches and testing methodologies to drive breakthrough performance
• Lead campaign strategy for high-value, complex accounts with substantial budgets
• Mentor junior team members on strategic thinking and client management

• Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
• Drive accountability across teams to meet critical client deadlines and milestones
• Establish project governance and communication protocols for campaigns & deliverables
• Prioritize competing demands across portfolio of accounts to maximize impact
• Coordinate with internal teams to maintain project timelines and deliverable quality
• Mentor junior team members on effective project management and client communication

• 4-6 years of account management experience with proven track record of driving significant client growth
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
• Demonstrated experience managing high-value accounts
• Experience presenting to and influencing C-level executives
• Strong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environment
• Experience with project management platform (Click Up, Asana, Monday, etc) is a plus
• Must be self-motivated, highly organized, and a team player
• Strong attention to detail

• Advanced strategic thinking and business acumen
• Strong analytical skills and data interpretation capabilities
• Exceptional presentation and communication skills
• Leadership experience with ability to influence across all organizational levels
• Deep understanding of performance marketing ecosystem and emerging trends
• Proven track record of driving measurable business results

• Work-Life Balance: 4-Day Work Week pilot program;
  Flexible PTO up to 24 days annually;
  Remote flexibility;
  Family-friendly policies
• Comprehensive Benefits:
  Premium healthcare, wellness perks, inclusive culture, and modern tech setup
• Innovation & Growth: AI-driven workflows, access to proprietary tools, mentorship and leadership exposure
• Outstanding Environment:
  Work with premier brands while maintaining boutique agency creativity