Principal Community Relations Officer - Metro NoHo to Pasadena BRT Project

Principal Community Relations Officer — Metro No

Ho to Pasadena BRT Project

Location:

Southern California

Department:
Metro

Compensation: $99,840 – $110,240 / year

This position serves as the positive link between Metro, the community, and various stakeholders to create trust and an enduring relationship for Metro. This position conducts the more complex staff work in connection with community outreach, preparation, and dissemination of informational materials, training, mitigation, and rapid response resolution. This is a full‑time position with Arellano Associates on the No

Ho to Pasadena BRT project in Los Angeles (Glendale office) with opportunities for advancement.

• Project Support
  :
  Supports Metro projects and programs during all project phases, including planning, project delivery, and operations.
• Communication Strategy
  :
  Develops, implements, and manages communication strategies and community engagement programs to inform the public, elected officials, and stakeholders of Metro projects, programs, and initiatives.
• Liaison Role
  :
  Serves as liaison between Metro executive management and local elected officials, COGs, city councils, neighborhood councils, chambers of commerce, public and private agencies, citizens, and community and advocacy groups.
• Opportunity and Risk Management
  :
  Identifies opportunities and risks for Metro's projects, programs, initiatives, and operations; develops strategies to maximize opportunities and minimize risks.
• Strategic Planning
  :
  Develops goals, objectives, workplans, and budgets for assigned areas or project units.
• Staff Management
  :
  Manages, trains, and motivates staff engaged in outreach programs; oversees consultant management including scope of work, budgeting, and performance.
• Event Coordination
  :
  Evaluates and recommends participation levels at events; organizes and attends community meetings, press conferences, and special media events.
• Public Representation
  :
  Represents Metro at public venues and meetings.
• Incident Management
  :
  Researches complex and sensitive incidents, complaints, and concerns, collaborating across the organization to find solutions.
• Content Development
  :
  Develops content and oversees the creation of project information, such as fact sheets, newsletters, e‑blasts, and presentations.
• Project Management Support
  :
  Provides recommendations to project management teams regarding community impacts during various project phases.
• Internal Communication
  :
  Manages internal communication with senior staff to implement new directives for Metro projects and programs.
• Strategic Communication Coordination
  :
  Coordinates communications and strategic development for internal departments like community relations, media, and marketing.
• Board Support
  :
  Provides expertise for Metro Board and Council, advising on agendas, briefings, and meetings.
• Leadership
  :
  Provides day‑to‑day management and strategic direction to assigned staff.
• Visual and Online Communication Strategy
  :
  Acts as lead strategist for the use and development of visual, online, and graphic communications; utilizes social media metrics to enhance communications.
• Construction Impact Mitigation
  :
  Develops strategic plans to mitigate impacts related to construction.
• Community Engagement
  :
  Facilitates community advisory committees, achieving stakeholder consensus.
• Safety Compliance
  :
  Communicates and implements safety rules, policies, and procedures; maintains accountability for the safety performance of all assigned employees.
• EEO Compliance
  :
  Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.
• Additional Duties
  :
  May be required to perform other related job duties as necessary.

• Community Relations Principles
  :
  Detailed understanding of the principles and practices related to community relations.
• Government Protocols
  :
  Expertise in the operations and protocols of local and state governments, public agencies, and community groups.
• Digital Communication
  :
  Knowledge of the theories, principles, and practices of effective online communication and digital media targeting specific audiences.
• Transportation and Public…