Workplace Manager

Los Angeles, California, United States of America

As a CBRE Workplace Experience Manager, you will oversee the delivery of workplace experience services such as Concierge, Reception, Meeting & Event Management, and administrative office duties. You will provide world‑class customer service to clients and visitors of a designated building.

• Provide formal supervision to employees; monitor training and development, conduct performance evaluations, and coach staff. Oversee recruiting and hiring new employees.
• Coordinate and manage the team’s daily activities, establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain trusted client relationships. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure team support is efficient and consistent; suggest regular process improvement efforts and assist in developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients; maintain safety standards with employees, clients, and vendors.
• Develop vendor partnerships to achieve cost savings. Manage contract negotiations, confirm vendor insurance and contractual documentation.
• Oversee programs run by third‑party vendors, including food delivery, event organization, transportation, and mail distribution. Ensure all invoices for business services are billed.
• Lead by example and model behaviors aligned with CBRE RISE values; influence parties with shared interests to reach an agreement.
• Apply knowledge of own discipline and how it integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues that may or may not be evident in existing systems and processes.

• Bachelor’s Degree preferred with 3–5 years of relevant experience. A combination of experience and education may be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to manage the exchange of sensitive, complicated, and difficult information; convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Exemplary organizational skills with a strong inquisitive mindset.
• Applicant must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recr or via telephone at  (U.S.) and  (Canada).

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