Manager Communications, Training & Administration Credit Solutions

MANAGER COMMUNICATIONS, TRAINING & ADMINISTRATION CREDIT SOLUTIONS

The Credit Solutions Communications, Training & Administration Manager plays a crucial role in driving the success of Credit Solutions by developing and implementing effective communication, training, and administrative strategies. This role will oversee various programs and initiatives, including the Credit Management Training Program, the Summer Intern Program, Credit Solutions onboarding & interaction model training, as well as lead change management and project management efforts across the division including managing administrative functions.

• Determine and manage the holistic organizational change management strategy for Credit Solutions. Lead change management efforts to support the division’s strategic objectives, including stakeholder analysis, communication planning, and training development.
• Develop and implement comprehensive communication plans to ensure seamless information flow across the division.
• Design, deliver, and manage training programs, such as the Credit Management Training Program and the Summer Intern Program, to provide clear career laddering and enhance colleagues’ skills and knowledge.
• Coordinate Credit Solutions onboarding and interaction model training to ensure existing colleagues and new hires are equipped to succeed.
• Lead project management efforts across the division, including project planning, coordination, and execution.
• Supervise administrative functions, such as administrative onboarding, corporate real estate management, expense management, colleague recognition & events to ensure the division’s operational efficiency.

• Bachelor’s Degree or equivalent.
• Minimum 10 years of relevant work experience related to one or more of the following areas:
  Training & Development, Communication Effectiveness, Project Management, Transformation Initiatives, Change Management.
• Minimum 10 years of experience serving organizations in the Financial Services Industry.

• Familiarity with Learning & Development, Program Management, Performance Management, Leadership Development, Culture Change, and Agile Change Methodologies.
• Bachelors degree from an accredited college/university.
• Experience supporting training & development initiatives.
• Strong ability to collaborate with senior leadership to align project objectives with organizational goals, balance competing priorities, and manage executive buy-in across the organizational hierarchy.
• Critical thinker with strong analytical, communication (oral/written) and executive-level presentation skills – able to distill complicated, multi-faceted issues into the key themes and messages.
• Collaborative team member who can work independently, multitask, and prioritize competing demands to meet deadlines in a fast-paced and complex environment.
• Proactive and organized self-starter with a positive attitude, powerful work ethic, strong attention to detail and excellent interpersonal skills including the ability to resolve internal differences and maintain confidentiality across a broad range of topics.

Starting base salary: $127,626 – $237,014 per year. Exact compensation may vary based on skills, experience, and location.

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

Get a more detailed look at our Benefits and Perks.

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