Warranty Compliance Auditor, Area West

Position Overview

Monitor and ensure dealer compliance with PAG/PCNA’s policies and procedures. The auditor presents the audit findings to the Porsche Centers, communicates best practices, and acts as a trusted advisor.

• Perform Porsche Center warranty, parts, labor and part rate, sales, and CPO and related service operational audits; recommend corrective action within policy guidelines and direction from the Manager, Warranty and Compliance for the U.S.; provide cost/volume statistical analysis and administer cost containment programs.
• Perform in‑dealership compliance reviews of all dealership supporting documents, parts, and accounting data (travel > 50%).
• Write warranty compliance audit reports and action plans for dealers to remedy shortcomings related to warranty, service and parts operation.
• Provide training to Porsche Center and field staff on the Warranty Compliance Review process.
• Monitor action‑plan results and provide ongoing counseling; follow up on implementation with Regional After Sales Managers and dealerships.
• Train Regional After Sales Managers and dealerships to recognize and correct out‑of‑line trends and policy non‑compliance.
• Monitor compliance at the dealer and at PCNA for timely warranty handling, procedures, claim submission, authorizations, parts usage, and disclosure.
• Review adherence to and proper application of warranty procedures, submission of warranty transactions, subsequent record keeping at dealer and PCNA level, proper warranty part identification and handling for compliance with PAG.
• Compile contact reports on dealership warranty compliance reviews, report findings and action plans to the Manager, Warranty Audit and Compliance, the Regional After Sales Manager, and the respective dealer.
• Ensure proper use of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
• Ensure proper retention of electronic documents, business confidential information, and safeguard competitive information in both electronic and non‑electronic formats.

• College degree in Automotive Technology, Business Administration/Management or equivalent work experience.
• ASE certification preferred.

• 5+ total years of automotive experience.
• In‑dealership experience with emphasis on business and service department administration.
• Experience in dealership warranty processing, claims adjustment, investigation, and warranty policy interpretation.
• Automotive technical knowledge and dealer service experience a must (Porsche preferable).

• Good interpersonal and negotiation skills.
• Strong presentation skills.
• Professional appearance and conduct.
• Knowledge of Microsoft Office suite programs and dealer management systems.

• Ability to work independently.
• Comfortable engaging with dealership executives.
• High‑level interpersonal skills to work effectively with others.
• Analytical.

50%–75% required.

120,000 – 140,000 USD (dependent on geographic location; subject to market adjustments).

• Paid Vacation
• Paid Holidays
• Paid Sick Leave
• 401(k) match
• Medical, dental and vision coverage
• Tuition and certification reimbursement
• Life Insurance
• Short and Long Term Disability Coverage
• Subsidized gym membership program
• Subsidized VW leasing programs

None.

Porsche is an equal‑opportunity employer and we take pride in our diversity. Employment decisions are based on merit, qualifications and abilities. Porsche does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history or any other characteristic protected by federal, state or local law.

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