Branch Operations Manager - Los Angeles

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BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies.

The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

The Branch Operations Manager is responsible for delivering an exceptional customer experience and providing clarity, focus and motivation to achieve branch excellence. Supports the Branch Manager in achieving superior financial results and expanding existing relationships. Responsible for the administration and efficient daily operation of a full service branch office, including operations, audit & compliance, product sales, customer service, cash control, security, and safety in accordance with the company’s objectives.

To accomplish this, the Branch Operations Manager in partnership with the Branch Manager builds and develops a diverse and high performing branch team. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Supports the Branch Manager instilling and maintaining a positive sales environment through education of the Bank’s products and services; investigates and follows up on significant changes in status of existing customers; motivates and monitors staff in cross selling and product presentation compared to goals; meets with customers to discuss needs or concerns and outlines appropriate Bank services.
• Responsible for the overall branch customer experience assisting clients by making deposits and withdrawals, cashing checks, performing transfers, issuing bank checks, performing cash advances, processing loan advances and loan payments, cashing savings bonds and any other customer transaction as needed.
• Responsible for creating new deposit relationships, providing a superior level of customer experience and promoting the sales and service culture.
• Supports the company’s philosophy of Building Excellence; promotes the corporate culture through coaching, guidance, and staff motivation.
• Provides leadership, and training; may perform duties in the absence of the Branch Manager.
• Closely works with the Branch Manager in performing disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the team including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
• Assumes responsibility and is accountable for the operational compliance within the branch including, but not limited to, teller cash counts, certifications, new and closed account reports, CTR filing, suspicious activity reporting, elder abuse reporting, and staff adherence to company policies and procedures.
• Works with the Branch Manager to identify and implement marketing strategies and plans events to support sales.
• Performs and reviews all the duties of the branch staff to ensure audit compliance and new account review requirements.
• Oversees daily check scanning, vault settlement, and ATM settlement, night drop deposits, and assists with opening/closing branch procedures.
• Approves wire transfers up to designated limit and approves exceptions to new accounts, check holds, and CD discretionary rate adjustments.
• Coordinates with Compliance and Branch Administration regarding responses for independent third party and regulatory audits; ensures deficiencies identified from such…