Contract Manager

Job Summary:

The Chrysalis Safekeeping Program encompasses all of CE's Personal Property Safe Storage Locations and Housekeeping Contracts. The Contract Manager is responsible for the successful day-to-day operations at their respective worksite as well as the supervision and continued professional development of Safekeeping Supervisors. Working together, the Contract Manager and the Supervisor(s) manage and work alongside CE's transitional client employees, completing the scope of work and providing professional feedback through a trauma-informed lens.

The Contract Manager acts as the first point of contact for all Safekeeping customers. As a member of the CE Leadership team, the Contract Manager is a key role in the design, implementation, and assessment of CE policies and procedures.

Responsibilities include:

Operational Effectiveness & Customer Service

* Oversee strategic deployment of crew given knowledge of site, customer requests and contractual obligations.

* Perform respective site's necessary duties (i.e., housekeeping, property storage operations).

* Meet and communicate with customer to ensure expectations are being met. Identify solutions to problems as needed.

* Attend and participate in regular meetings, one-on-ones and other trainings as assigned.

* Supervise both Safekeeping Supervisor and transitional employees daily to ensure that the scope of work is being executed in a professional and timely manner.

* Consult with Senior Operations Manager, Safekeeping and/or Director of Operations, Safekeeping to ensure that all labor laws, regulations, and company policies are properly followed and enforced.

* Ensure that all safety procedures are up-to-date and consistently applied in all aspects of operations.

* Communicate all transitional client employee and work-related issues to CE Office Staff when applicable.

* Validate and approve both Safekeeping Supervisor and transitional employee timecards for payroll purposes

* Communicate with colleagues, customers, employees, stakeholders, business owners, property owners, residents, pedestrians with tact and diplomacy.

* Design and implement protocols and policies to ensure customers' needs are met according to contractual obligations and with the highest level of customer service.

* Establish and communicate standards and standard operating procedures to assigned personnel.

* Conduct routine audits to ensure exemplary service is being provided.

* Handle all requests and complaints in an immediate and professional manner. When necessary, seek help from Senior Operations Manager, Safekeeping and/or Director of Operations, Safekeeping to correct situations as they arise.

* Check contract supply inventory regularly and make supply requests in a timely manner.

* Ensure consistent and equitable administration of policies, procedures, and guidelines to facilitate effective employee relations.

* Maintain appropriate records as required for all work, work-orders, requisitions, theft and damage reports, inspections, status reports and others as required.

* Provide summary reports of projects and work orders.

* Assist with street or highway maintenance duties within the Works and Roads Teams as needed.

* Effectively manage equipment, supplies and other inventory.

Employee Training & Mentorship

* Train employees on job duties, proper uniform, proper use of equipment, safety, and other pertinent areas for each assigned contract through regular debriefs.

* Act as a mentor to transitional employees by coaching and recognizing them on their performance.

* Deliver professional feedback to both Safekeeping Supervisors and transitional employees in trauma-informed manner.

Job Skills &

Qualifications:

* Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re
-entry community.

* A willingness and desire to mentor the client employee population and support the transitional jobs program.

* Minimum of two years of experience in a management/supervisory capacity, ideally within CE.

* Maintain confidential information and exercise discretion.

* Strong leadership and communication skills.

* Superior customer service skills.

* Demonstrated high levels of quality assurance and professionalism.

* Excellent organization and time management skills.

* Outstanding conflict resolution and de-escalation skills.

* Excellent written and verbal communication skills.

* Demonstrate the ability to strategize and plan operations on a micro and macro level.

* Intermediate experience with Microsoft Office applications, including Outlook, and some technical experience using a tablet or laptop.

* Ability to work with online database and tracking system.

* Ability to work flexible schedule (including mornings, nights, and weekends).

* Ability to pick up, push, or pull up to 50 lbs. and work on foot throughout shift.

Physical Requirements:

Must be able to lift, carry, push, pull, and move objects weighing up to 50 pounds regularly and safely. Ability to stand, walk, bend, stoop, kneel,…