Operations Manager for Plasma Center

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well‑being of people around the world. We are leaders in plasma‑derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

The Operations Manager is a key member of the donor center leadership team, responsible for overseeing day‑to‑day operational performance to ensure donor safety, regulatory compliance, and achievement of production goals. This role provides direct leadership to frontline staff across donor floor operations and ensures all center activities align with company standards, SOPs, and applicable regulatory requirements.

Assists with operational management of a Plasma Collection Center, ensuring compliance with all applicable policies and regulations and overall performance and profitability of the center. Acts on behalf of the Center Manager in his/her absence, may manage the center alone for days at a time. This position will manage employees in centers with over 50,000 liters.

• Responsible for all aspects of the donor center when the Center Manager is not present.
• Collaborates with Training and Quality staff to ensure that training and quality goals are met.
• Coaches and leads through effective feedback to employees through the Operations Supervisor(s).
• Monitor and evaluate operations. Works with the Center Manager to develop action plans to maximize center efficiency and supervise the implementation of improvements. Makes critical decisions for the modifications of action plans.
• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Partners with the Center Manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed‑upon cost structure.
• Actively delegates, monitors, and holds responsible the operations supervisors for their performance.
• Direct and supervise employees, including creating and managing work schedules.
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when occasional needs arise.

• Assures center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Responsible for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.
• Develop and implement active donor recruitment advertising campaigns to improve production levels.
• Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Directs key personnel in donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long‑term donation.
• Controls center donor funds and ensures that all financial records are accurate and in order.
• Keeps Center Manager informed of any irregularities within the center and provides action plans to improve and…