Territory Manager, Center Operations

City:

State:

California

Team

Clinical Services

Working time

Full
- Time

Description

Company Description

Intercare Therapy, Inc. (ICT) provides evidence‑based behavior services that support individuals with autism and related disorders and their families. Our mission is to increase independence and improve the quality of life of our client families. As an organization, we strive to be:

• The employer of choice for all staff, by providing a long‑term career opportunity, supportive and collaborative organizational culture, and fulfilling individualized professional experience and development
• The preferred service provider to our clients, families and funding sources, providing high quality clinical care and high‑touch customer service

Reporting: This role reports to the SMD, RE and Field Operations

Direct Reports: COS and Senior COS team members.

Salary Range: $85k-$105k

Travel Expectations: This is a hybrid role and is expected to be in the field at least 60% of the time, traveling to centers across the Intercare footprint to support local leadership.

Position Overview

The Manager, Center Operations oversees the Specialist, Center Operations (COS) team to ensure a seamless, high‑quality client experience across all Intercare centers. This role serves as the bridge between Operations, Marketing, and HR, aligning field execution with corporate initiatives. You will build a business that thrives—where operational excellence and financial health create the foundation for sustainability and growth, bringing the Intercare experience to life for every family served.

Key Responsibilities

• Lead and mentor the COS team across multiple centers, ensuring alignment to Intercare’s mission and service standards.
• Collaborate on hiring and onboarding with an eye toward both skill and cultural fit.
• Manage onboarding, training, and ongoing professional development for new COS team members.
• Conduct regular performance reviews and provide feedback and coaching to improve quality, timeliness, and communication standards.
• Oversee coverage coordination, scheduling adjustments, and ensure operational readiness across all clinics.

Client Experience Strategy

• Define and uphold Intercare’s Client Experience Standards — from initial inquiry to daily center operations and family communication.
• Partner with Marketing to ensure consistent client materials, branding, and communications across centers.
• Collaborate with HR and Clinical Leadership to ensure client experience aligns with employee experience, reinforcing culture and brand.

Operational Excellence

• Monitor performance metrics for center operations, including treatment adherence, cancellations, client satisfaction, and staff engagement.
• Lead process improvement and corrective action plans for centers requiring additional support.
• Partner with the Real Estate & Facilities and IT teams to ensure operational readiness for new center openings.
• Ensure all centers maintain compliance with company policies, licensing, and health/safety standards.

Program Management & Campaigns

• Oversee the planning and rollout of field initiatives and seasonal campaigns.
• Support marketing and clinical programming efforts by managing communication, supplies, and logistics for consistent execution across centers.
• Partner with project management to coordinate launches of new technology (e.g., tablets, digital check‑ins, etc.).

Cross-Functional Collaboration

• Partner with senior leadership to translate strategic initiatives into field‑level action plans.
• Act as the point of contact between Operations, Marketing, and HR for any initiative that impacts client‑facing activities or spaces.

Qualifications and Skills

• Bachelor’s degree in business, Psychology, Education, or related field (or equivalent experience).
• 5+ years of progressive experience in operations, client services, or program management, preferably in healthcare, education, or ABA.
• Demonstrated leadership experience managing a team or cross‑functional projects.
• Strong communication, organization, and problem‑solving skills.
• Proven ability to execute programs across multiple sites with consistency and accountability.
• Passion for creating meaningful, family‑centered experiences that reflect Intercare’s mission.