Lead​/Foreperson

JOB SUMMARY DETAILS

The Lead/Foreperson oversees and directs staff to ensure all functions are carried out in a productive and timely manner. Lead/Supervise a team of 8 valet staff and 29 parking attendants. Assume day-to-day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost-effective manner.

Pay: $21.00 - $22.00 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

• Supervise a team of 8 valet staff and 29 parking attendants
• Train, coach, and monitor employees on safety protocols and operational procedures
• Conduct regular facility patrols to ensure safety and operational standards are met
• Deliver exceptional customer service to visitors, tenants, and clients
• Complete daily safety and maintenance inspections
• Conduct a monthly parking rate survey to stay competitive
  
  Accurately document and process damage claims as needed
• Support and maintain garage cleanliness and presentation
• Provide assistance to parking attendants with on-the-job challenges
• Assist customers with Pay-on-Foot (POF) transactions and inquiries
• Multitask effectively and provide front office coverage when required
• Cover vacation schedules for the swing shift supervisor; must be flexible with scheduling
• Take initiative during peak hours by supporting exit flow, valet operations, or tandem parking
• Communicate with Parking Team efficiently

• Minimum of six (6) months of parking operations experience
• Strong ability to think clearly, make sound decisions, and perform well under pressure
• Excellent verbal and written communication skills
• Professional demeanor, attitude, and appearance
• Proficient in Microsoft Office applications, including Excel and Word
• Ability to handle and resolve customer complaints in a courteous and effective manner.
• Familiarity with SKIDATA equipment and systems is highly preferred

• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available.

• Customer Service Experience
• One year of lead or Lead.supervisory experience
• 6 months plus parking operations experience

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 12H, 91X, 88Z, BUC, LS, 1349, 0481, 3044, 3E6X1, 2R1X1, 2T3 X7