External Affairs - Communications Specialist

External Affairs - Communications Specialist

Crystal Stairs, Inc. is hiring a Communications Specialist responsible for curating communications content: storytelling, social media posts, and developing e-blasts. The right person is a talented writer who can tell compelling stories with ease and effectiveness. This role tracks campaign analytics and maintains digital media archives. The Communications Specialist reports to the External Affairs Coordinator and works with a cross-functional team of Marketing Communications, Public Relations, and Social Media/Community Engagement.

Location: Los Angeles, CA 90056

Here at Crystal Stairs, Inc., we are a leading nonprofit in the early care and education industry in Los Angeles. We are hiring an experienced Communications Specialist to help us grow and serve the children and families of South Los Angeles. If you are dedicated to service and making public information accessible to all, Crystal Stairs is a place to grow your career.

• Marketing and Communications
  • Manage, maintain and review requests for marketing materials and social media posts, ensuring adherence to branding guidelines.
  • Create and design marketing materials.
  • Support Communications Coordinator with event communications, logistics, photography, and administrative tasks.
  • Create content for e-communications and assist in production and distribution; participate in content brainstorming discussions.
  • Maintain inventory of printed collateral and stationery; organize and order as necessary.
  • Post-event wrap-up, including follow-up correspondence and reporting.
  • Provide excellent customer service to internal and external customers for all events and programs; answer questions and provide assistance.
  • Prepare and maintain agency calendar of events.
• Public Relations Assistance
  • Conduct research on press outlets covering relevant topics for Crystal Stairs.
  • Assist in writing and proofreading press releases.
  • Research resources and partnerships to secure marketing and promotional opportunities for Crystal Stairs, Inc.
• Social Media Posting
  • Research and provide suggested copy, images and ideas for social media schedule (to be approved by Communications Coordinator).
  • Weekly and/or daily posting to the organization’s social media accounts as assigned and approved.
• Administrative
  • Perform data entry and editing in marketing databases.
  • Answer e-mail messages from website inquiries.
  • Prepare monthly KPIs.
  • Organize digital and physical assets/collateral to develop a comprehensive agency archive.

• At least 2 years of experience in a communications role (Bachelor’s Degree in Communications or Journalism a plus).
• Excellent written and verbal communications skills, with strong storytelling ability.
• Solid knowledge and comfort with social media tools and best practices.
• Ability to follow directions and implement feedback.
• Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is a MUST.
• Knowledge of Adobe Illustrator, Photoshop, and Canva is a plus.
• Interpersonal skills; outgoing and friendly personality is a plus.
• Experience proofreading documents, articles, or publications.
• Experience assisting with building partnerships with media is a plus, but not required.
• Ability to work in a fast-paced environment and communicate with internal and external stakeholders with diverse personalities.
• Ability to work well under pressure and meet tight deadlines.
• Self-starter; able to work autonomously as well as in a team.
• Patience and ability to adapt to last-minute requests.
• Detail-oriented and organized; quick learner.

• Competitive Salaries
• Medical/Dental/Vision - 95% paid by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays
• Free Parking
• Opportunity for Growth and Development
• Robust Learning Management System offering continuing education professional development credits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture and provides equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth, and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at:(Use the "Apply for this Job" box below)..org

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