Director of Patient Care Services

We are seeking an experienced Director of Patient Care Services (DPCS) to lead hospice clinical operations and ensure high-quality, compassionate, patient-centered care. This individual will oversee clinical staff, maintain regulatory compliance, manage staffing and patient care services, and drive clinical excellence, quality outcomes, and operational efficiency.

Job Type: Full-Time

Work Arrangement: On-Site

• Provide leadership, supervision, and support to hospice clinical staff, including RNs, LVNs/LPNs, CNAs, and interdisciplinary team members.
• Ensure patient-centered care is delivered in accordance with individualized plans of care.
• Maintain compliance with Medicare Hospice Conditions of Participation, state regulations, accreditation standards, and agency policies.
• Oversee clinical staffing, scheduling, caseload management, and patient acuity models.
• Lead the Interdisciplinary Group (IDG) process and collaborate with the Medical Director on patient care planning and clinical decision-making.
• Monitor clinical documentation, medical records, and chart compliance.
• Lead clinical onboarding, orientation, competency assessments, continuing education, and staff development.
• Participate in Quality Assurance and Performance Improvement (QAPI) initiatives, clinical audits, quality reviews, and adverse event investigations.
• Ensure survey readiness and lead clinical activities during state, federal, and accreditation surveys.
• Develop and mentor a qualified designee to provide clinical leadership coverage when needed.
• Promote a culture of compassion, accountability, collaboration, and continuous improvement.

• Current, unrestricted Registered Nurse (RN) license.
• Meet one of the following qualification pathways:
• Bachelor's degree in Nursing or a related healthcare field, with at least 2 years of supervisory or management experience in hospice or home health within the last 5 years; OR
• At least 4 years of supervisory or management experience in hospice or home health within the last 5 years.
• Strong knowledge of hospice regulations, Medicare Conditions of Participation, and state licensing requirements.
• Demonstrated experience leading interdisciplinary clinical teams.
• Excellent leadership, communication, coaching, and organizational skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• No disciplinary action against a professional license within the past 7 years.
• Ability to successfully complete OIG screening, background checks, and required health screenings.

• Previous experience as a Director of Patient Care Services, Hospice Clinical Director, or in a similar hospice leadership role.
• CHPN certification or another hospice-related professional certification.
• Experience leading QAPI initiatives, survey preparation, and regulatory compliance programs.
• Familiarity with hospice electronic medical record (EMR) systems and clinical operations.

• Opportunity to lead a dedicated hospice clinical team.
• Mission-driven environment focused on patient dignity, comfort, and quality of life.
• Collaborative and supportive leadership team.
• Meaningful impact on patients, families, and caregivers.
• Comprehensive benefits program.
• Professional growth and leadership development opportunities.