Quality Manager

The All 5's Quality Manager
owns the quality program across every trade All 5's self-performs. This program-level role plans, writes, and continuously improves the quality plans, procedures, and standards that project teams execute in the field. Partnering with Operations, Preconstruction, and Safety, QA/QC leadership, the Quality Manager translates contract, specification, code, and client requirements into written self-perform quality plans and inspection and test plans that are built into project planning from pursuit through turnover.

The role measures program performance across the portfolio, drives prevention of defects and rework, and elevates risks affecting quality, schedule, cost, or client commitments.

• Own and maintain the All 5's Quality Management Program in alignment with the All 5's Corporate Quality Management Plan, including standard procedures, forms, checklists, and metrics that apply consistently to every self-perform trade.
• Write self-perform quality plans for each trade All 5's performs, defining work-method requirements, material receiving and installation verification, tolerances, testing and inspection needs, and acceptance criteria.
• Develop project-specific Quality Management Plans and Inspection and Test Plans during preconstruction and project start-up, tailoring trade quality plans to contract, specification, and client requirements, including hold and witness points, testing frequencies, and responsibilities.
• Integrate quality planning into project and program schedules, defining when hold points, mock-ups, first-work inspections, third-party testing, special inspections, and owner and commissioning milestones must occur.
• Participate in pursuits, estimating, and buy-out to identify quality requirements, scope gaps, testing and inspection costs, and quality staffing needs, and to define QA/QC responsibilities with the General Contractor, trade partners, and testing agencies.
• Align self-perform quality plans with client, General Contractor, and owner QA/QC programs, commissioning requirements, and documentation and turnover standards.
• Hand off quality plans to project teams at start-up and set clear expectations with Project Managers and Superintendents, who execute field quality activities.
• Plan and lead program-level quality audits to confirm project teams are following approved quality plans, and drive corrective action on audit findings.
• Establish deficiency, nonconformance, and corrective and preventive action processes, and monitor closure and trends across the program.
• Establish quality metrics and dashboards, including deficiency rates, first-time inspection pass rates, rework cost, test results, and punch-list closure, and report program performance and trends to the Executive Director | Safety, QA/QC and All 5's leadership.
• Analyze trends, root causes, and rework cost across projects and trades to prioritize program improvements.
• Set program standards for testing, special inspection, and third-party agency coordination, and maintain relationships with testing agencies and inspectors.
• Define quality documentation and record-retention standards, including inspection reports, test results, certifications, as-builts, and closeout and warranty documentation.
• Develop and deliver quality training programs for project teams, Superintendents, Foremen, and craft employees on All 5's quality protocols, procedures, and lessons learned.
• Capture lessons learned across projects and incorporate them into standard procedures, preconstruction planning, and future quality plans.
• Represent the All 5's quality program to clients, General Contractors, Owner representatives, and design teams during pursuits, interviews, and project reviews.

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