User Study Researcher II

Position: User Study Researcher II

Location: Culver City, California

Duration: Contract

Job : 180267

As a User Study Researcher II, you will design, execute, and analyze user research studies to inform product strategy, interaction design, and overall user experience. You will collaborate closely with cross-functional partners to translate research insights into actionable recommendations that improve usability, engagement, and customer satisfaction. This role is ideal for a researcher who is comfortable working independently on complex projects, while also contributing to a collaborative, fast-paced environment.

• Plan, design, and conduct user research studies, including usability tests, interviews, surveys, diary studies, and concept evaluations.
• Collaborate with product managers, designers, engineers, and other stakeholders to identify research questions and define study objectives and success criteria.
• Develop research plans, screeners, discussion guides, and test protocols tailored to specific product and user needs.
• Recruit and schedule participants that represent target user segments, ensuring diversity and relevance to the research goals.
• Moderate user sessions (remote and in-person), ensuring participants are comfortable and that sessions yield high-quality insights.
• Analyze qualitative and quantitative data, synthesize findings, and translate them into clear, compelling insights and recommendations.
• Create and deliver presentations, reports, and visualizations that effectively communicate research outcomes to technical and non-technical audiences.
• Partner with design and product teams to iterate on concepts, prototypes, and features based on research findings.
• Advocate for user-centered design principles and help shape product roadmaps with evidence-based insights.
• Maintain research documentation, repositories, and knowledge bases to ensure insights are discoverable and reusable across teams.
• Contribute to the development and refinement of research processes, best practices, and toolkits for the broader organization.
• Ensure all research activities comply with ethical standards, privacy requirements, and applicable regulations.

• Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Anthropology, Sociology, Design, or a related field; advanced degree preferred or equivalent practical experience.
• 2-5 years of hands-on experience conducting user research in an industry, academic, or agency setting.
• Demonstrated experience with a range of research methods (e.g., usability testing, in-depth interviews, contextual inquiry, surveys, card sorting, A/B testing).
• Strong skills in planning, scoping, and prioritizing research projects in alignment with product timelines and business goals.
• Ability to analyze and synthesize complex data into clear, actionable insights and strategic recommendations.
• Proficiency with common research and collaboration tools (e.g., remote testing platforms, survey tools, video conferencing, and documentation tools).
• Excellent communication and storytelling skills, with the ability to present findings to stakeholders at various levels of the organization.
• Experience working closely with product, design, and engineering teams in an agile or iterative development environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously.
• Comfort with both independent work and collaborative teamwork, including the ability to give and receive constructive feedback.
• Familiarity with basic statistics and quantitative analysis techniques is a plus.
• Experience conducting research with diverse user populations and accessibility considerations is highly…