In Store Training Specialist

We are a fresh tea beverage brand from China - "MIXUE," with over 40,000 stores worldwide and 5,000 employees. We are actively expanding into global overseas markets, aiming not only to bring high-quality, affordable deliciousness to the world but also to be a caring and fun company for our employees. We look forward to having excellent individuals like you join us.

The In-Store Training Specialist is responsible for delivering hands-on, in-store training to frontline employees, ensuring consistent execution of operational standards, customer service, food safety, and brand procedures.

Location:
West LA

Training & Onboarding

• Lead onboarding and hands-on training sessions for new crew members, with a strong focus on food preparation, food safety, and customer service standards.
• Demonstrate and coach proper use of POS systems (e.g.,
  Aloha POS
  , Micros POS
  ) to ensure accurate and efficient transactions.

Operations Support & Coaching

• Provide on-the-floor guidance in food handling, sanitation, and kitchen procedures to maintain consistent hygiene and operational standards.
• Support daily store operations as needed, including food preparation, cashiering, bussing, and guest service, to model best practices.
• Promote effective upselling and suggestive-selling techniques to increase sales while enhancing the overall customer experience.

Performance & Compliance

• Monitor team performance during shifts, deliver constructive feedback, and foster a positive, supportive learning environment.
• Ensure compliance with all health, safety, and sanitation regulations, reinforcing standards across all shifts and team members.

• Proven experience in food preparation, quick service restaurants, or the food industry with a strong understanding of food safety and handling procedures.
• Familiarity with POS systems such as Aloha POS and Micros POS for cash handling and transaction processing.
• Excellent communication skills in Mandarin; ability to train and motivate bilingual teams effectively.
• Strong time management skills to handle multiple responsibilities efficiently in a fast-paced environment.
• Ability to demonstrate kitchen experience, retail math skills, and basic math for accurate cash handling and inventory management.
• Commitment to maintaining sanitation standards, proper food handling practices, and overall restaurant cleanliness. Join us as a In-Store Training Specialist to empower your career growth while making a positive impact on our customers’ dining experience!