Order Fulfillment Associate

About the Company

Merch Camp is a full-service merchandising agency. We work with clients to design, source, develop, and produce apparel and promotional items. We build and manage E-commerce stores, and provide warehousing and fulfillment services.

Our clients are a part of an ever-growing community of leaders, innovators, storytellers, brand builders, and forward thinkers. We are proud to be the common thread connecting a wide variety of industries, categories, and cultures.

About the Position

We are looking for a highly motivated Order Fulfillment Specialist. The ideal candidate must be tech-savvy and will support the company by fulfilling orders and managing inventory in a timely and professional manner. This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions.

Essential Duties And Responsibilities:

• Responsible for the day-to-day operations of ecommerce product flow: receiving, picking, packing and shipping of product
• Communicate with our customer support team and assist in the support requests related to returns and exchanges.

• Maintain a complete understanding of current software systems used to pick, pack and ship
• Fulfill customer orders from store inventory in a timely manner following quality standards, with a high fulfillment percent and sense of urgency
• Prepare and ship customer's orders following quality, packing and shipping standards
• Meet and/or exceed shipping and delivery expectations
• Supply inventories, and assist with discrepancies and correction
• Ensure shipping materials/warehouse supplies are stocked and available
• Support and maintain a clean and organized work environment

Key Qualifications and Requirements:

• Previous experience in a high volume e-commerce fulfillment role a PLUS
• STRONG sense of urgency and understanding of the importance of this role
• Must possess a high level of accuracy and attention to detail
• Ability to prioritize tasks, think on your feet and be work around issues that may arise
• Capable of working independently and efficiently
• Able to manage time effectively to optimize productivity.
• Stellar work ethic and attitude
• Excellent interpersonal skills and ability to collaborate effectively
• Computer skills in a MAC based environment
• Ability to sit, stand and walk for long periods of time. (Occasionally lifting up to 50lbs)
• Must be passionate about your work, and take pride in everything you do

* This position requires daily attendance in the office with no current opportunity to work remotely unless approved.