Team Manager, Prada Beverly Center

Position

Team Manager, Prada Beverly Center

Retail/Retail Performance

Los Angeles, CA

• Store Manager / Store Director
• Assistant Store Manager (when Store Manager is not on duty)

• Client Advisors

Being a passionate Brand Ambassador and a business leader, embracing the Brand values and conveying to the Store Team and Clients to achieve a successful Products performance, driving actions to achieve sales target, maximizing all the commercial opportunities. Guarantee an excellence Client Experience through a successful Client Journey. Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.

• Drive your team to exceed financial targets and maximize sales performance and contribution to support the success of the store.
• Support the Store Manager to develop and implement business plans, through the analysis of the product's performances and proposal of relevant action plans.
• Foster cross‑selling and up‑selling among product categories; ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring Prada standards are achieved.
• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own client relations.
• Foster the Digital Mindset among the team, as well as encourage and support the team to improve the relationship with clients and achieving the business objectives.
• Be constantly up‑to‑date on market trends.
• Ensure all clients feel welcomed and to take part in an inspiring and engaging journey.
• Trigger client curiosity and lead them through the values and vision of Prada – the unique “Prada‑ness” attitude, the intelligence of design, the relevance of cultural values, the challenging of conventions, the commitment to represent the creativity and innovation.
• Feel our clients unique and express their individuality, confidence and independence of spirit.
• To be passionate through your dedication to our job, Group Values and DNA.
• Cultivate customer relationships to create loyal advocates for the brand and leverage your team to achieve the highest quality of customer profile capture with every transaction.
• Foster a client‑centric mindset, develop and maintain solid client relationships and enforce meaningful after‑sales experiences.
• Proactively identify opportunities to gain new clients in order to grow department sales.
• Strengthen client loyalty supporting the department team to carry out client‑telling initiatives.
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome.
• Support your team with consistent coaching, identify their development and training needs, partner with HR and L&D to tailor individual development plans.
• Encourage exchange of information within the team and develop morning briefings on specific topics.
• Identify talents within your team to propose for internal development opportunities, sharing proposal with Store Manager to define development processes.
• Guarantee team development through coaching and follow‑ups on individual action plans.
• Actively support the Store Manager in market research.
• Lead by example to ensure the team operates with the highest level of care and respect for the product, evident in every ceremony or procedure.
• Support synergy and cooperation between front and back of house.
• Support enforcement of company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office.
• Contribute to an effective and efficient care of company’s assets.
• Provide feedback and suggestions concerning department needs to the Store Manager, and if necessary with the Visual Merchandising and merchandising departments.
• Be the guarantor for an effective and efficient back‑of‑house organization for the department, protecting company assets and ensuring staff grooming standards are maintained.
• Ensure that company policies and procedures are proactively put in place while managing all operational activities…