Head of Retail; B2B Fulfillment

Job Description Why We Exist and What We Do :

atch (), we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

Dr. Squatch is seeking a Head of Retail (B2B) Fulfillment to lead our global retail fulfillment strategy and team. This role owns retail fulfillment performance across multiple regions and 3PL partners while ensuring our retail partners receive accurate and on-time delivery in a cost-effective manner that supports our margin goals. With a strong retail fulfillment operation already in place, you will continue to develop scalable processes, optimize execution, deepen retailer compliance, and manage multiple direct reports.

This role will report to the Senior Director of Fulfillment and Logistics.

This is a full-time, hybrid role with company benefits based in Marina Del Rey, CA.

The anticipated base compensation range for this role will be $150,000 to $180,000. Compensation will be commensurate with the candidate's experience and local market rates.

• Lead and scale Dr. Squatch's retail fulfillment operation across the U.S., CA, U.K., E.U., and AU markets with more on the horizon.
• Manage daily performance across our key B2B 3PL
  partners, ensuring optimal service levels, accuracy, and compliance with retailer requirements.
• Drive continuous improvement in fulfillment speed, cost, quality, and operational consistency.
• Partner with Planning, Inventory, Retail Sales, and Finance to support retail growth and new channel launches.
• Oversee retailer compliance (routing guides, OTIF, EDI, etc) and reduce chargebacks through operational rigor.
• Lead and develop a team of three direct reports with plans to expand as the retail channel grows globally.

• 5+ years of experience in retail fulfillment, distribution, or supply chain operations.
• Proven success managing multiple 3PL partners and high-volume retail fulfillment.
• Experience handling master case replen and display programs.
• Deep knowledge of retail fulfillment vernacular (MABDs, OTIF, all the EDI doc numbers, etc) and freight modes (LTL, FTL, Consolidation).
• Expertise in major retailer compliance standards and routing guides across the grocery, club, mass, drug, convenience, specialty retail, value / liquidators, and military categories. Bonus :
  If you also have experience with international retail fulfillment (e.g., CA or UK).
• Strong capability to analyze compliance fines and deductions, mitigate the causes, and / or dispute the chargebacks when appropriate.
• A general understanding of tech integrations and order data flow.
• Strong analytical, process improvement, and KPI-driven leadership capabilities. Experience using a BI tool for analytical reporting. Preferably with Looker.
• Experience in high-growth CPG or omnichannel environments strongly preferred.
• Excellent communication skills and ability to work cross-functionally.
• Ability to work from our Los Angeles HQ on a hybrid schedule.
• Ability to travel as needed to visit 3PLs and co-manufacturers.

Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work.

We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.

We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course,…