Floor Lead; Retail); Part-time Los Angeles

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world-world-shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about celebrating yourself-your style, your life, your everyday.

Mejuri meets customers where they are-online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role:

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri's values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury-one customer, one team member, and one exceptional experience at a time.

Customer:

• STACK
  :
  Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri's Steps of Selling.
• STACK Leadership
  :
  Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Services
  :
  Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs
  : OPH, NPS (85%