Senior Specialist - Retail Training; West

This role shapes the retail training landscape across the West Coast, based in the LA Century City store. It partners with Store Leaders, In-Store Trainers, the West Coast Area Lead, and other Training Specialists to implement impactful learning strategies that drive business results. The position reports to the Retail Training Senior Lead - Americas and operates with a high level of autonomy across a broader territory.

It acts as a strategic partner in fostering a high-performance culture through meaningful training interventions, both in-person and via digital platforms, while travelling regularly to stores across the assigned region.

• Oversee end-to-end execution of the area training strategy across West Coast stores, ensuring consistency, alignment, and impact.
• Assess store performance, identify capability gaps, and prioritise training needs in collaboration with Area and Store Leaders.
• Develop and manage a strategic training calendar aligned with business goals, product launches, seasonality, and customer service excellence initiatives.
• Lead New Store Opening (NSO) onboarding and oversee the onboarding journey for new hires across all store leadership levels, ensuring seamless organisation, facilitator coordination, and consistent delivery.
• Facilitate high-impact training sessions across in-store, classroom, virtual, and digital formats (via the Digital Training App).
• Design and tailor learning content to local needs, ensuring relevance and scalability.
• Monitor training effectiveness through data analysis, store performance metrics, and learner feedback, adapting programmes as needed.
• Drive and monitor adoption of the digital training platform, ensuring integration into daily retail operations.
• Provide ongoing in-store coaching to individuals and teams and mentor In-Store Trainers, developing key behaviours, feedback, and clear objectives to elevate customer experience and retail excellence.
• Collaborate with cross-functional teams to embed new tools, systems, and programmes into daily retail training practices, and act as a cultural ambassador and change agent for learning and development across the region.

• 3–5 years of experience in a retail training manager or area-level L&D role, with increasing levels of responsibility.
• Proven track record of leading successful training initiatives across an area with multiple store locations.
• Comfortable working autonomously, managing time, priorities, and travel schedules independently.
• Skilled in facilitating learning for diverse retail audiences through in-person, digital, and hybrid formats.
• Strong data literacy — able to interpret performance metrics and learning feedback to inform training actions.
• Passionate about talent development, with a hands-on, collaborative, and coaching-focused approach.
• Creative and adaptable — able to develop impactful content with available tools (e.g., Google Suite, Digital Apps).
• Highly organised, proactive, and capable of managing multiple projects across locations simultaneously.
• Excellent communication and interpersonal skills; fluent in English.
• Willing and able to travel extensively within the West Coast (up to 60%) and occasionally may need to travel outside the US.

• Fluency in Spanish is a plus.

• Based in the LA Century City store.
• Covers West Coast stores across a broader territory.
• Travel extensively within the West Coast (up to 60%).
• Occasional travel outside the US may be required.

• Typical cash compensation range inclusive of base and bonus: $90,000 - $100,000.
• Individual compensation packages are based on factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental, and vision benefits.
• Industry leading PTO package.
• Competitive 401k program.
• 11 paid US holidays.
• Corporate office closure between Christmas and New Year.
• Product perks.
• Access to personal self-care for both physical and mental well-being.