Boutique Retail Associate: Narrative Art & Guest Experience

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

The Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N.

C. Wyeth, Beatrix Potter, Judith

F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

Reporting to the Manager, Retail the Retail Associate serves as a key ambassador of the museum brand, delivering an elevated guest-centered experience within a thoughtfully curated retail environment. This role combines exceptional customer service with strong sales support, engaging visitors through meaningful storytelling, guiding purchases with intention, and ensuring every interaction reflects the artistry and mission of the museum.

With a strong command of POS operations, attention to detail, and a proactive approach to problem-solving, the Retail Associate ensures seamless transactions,visually engaging merchandising standards, and a boutique experience that extends the museum journey beyond its walls.

This position requires morning availability, and may require early mornings, evenings, weekends, and holidays.

• Serve as first point of contactprovidingawelcoming,attentive and personalizedretailexperience thatanticipatesguest needs and supports exceptional service

• Engage guests with product knowledge, connecting merchandise to exhibitions, artists, and cultural narratives

• Operate POS systems with accuracy and discretion, ensuring a smooth, polished transaction experience

• Upholdhighmerchandising standards, ensuring displaysareaesthetically balanced, and aligned withthemuseum standardsandbrand

• Support pricing, packaging, and inventory accuracy with strong attention to detail,thoughtfulpresentationand care

• Respond toguest inquiries and concerns with professionalism, confidence, and thoughtful solutions

• Collaborate with team members to achieve sales goals while preserving a cohesive, elevated, guest centered environment

• Support opening and closing procedures,whilemaintainingapolished, inviting, andretail space aligned withthe museum’s visual standards

• Customer-facingand/or sales experience inpremiumretail, hospitality, cultural, orservice- oriented,high-touch environments preferred; open to all experience levelsand candidates with transferable experience are encouraged to apply

• Experience with in an arts and cultural organization or high-volume setting with elevated guest service standards desired

• Demonstrated ability to drive sales through thoughtful product recommendations, relationship building,andconversiontechniques

• Understanding of retail operations, including inventory management, quality assurance, and RFID inventory systems

• Proficiency in POS systems; experience with Shopify or Square is a plus

• Experience with cash handling procedures and compliance.

• Strong attentiontodetail, with the ability tomaintainvisually compelling, gallery-inspired merchandising displays

• Exceptional communication skills with a polished and professional presence

• Proactive, solutions-oriented mindset with strong…