Sales Professional; Brand Ambassador | Grove

Sales Professional (Brand Ambassador) | The Grove

The David Yurman Grove team is looking for a Brand Ambassador to share the company's mission with clients, delivering a superior customer service experience. They will achieve a high volume of personal sales through clientele development and product knowledge. This is a commission-eligible role.

The David Yurman Brand Ambassador will be accountable for the following key deliverables:

• Sales and Service
• Deliver individual sales budget by maximizing all selling opportunities
• Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market
• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
• Utilize the available marketing tools to engage current and new business and drive sales
• Embrace and utilize technology to enhance customer experience

• Operations
• Assist with inventory control and keep shrink levels below target
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up to date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow up on customer communication

• Teamwork
• Be aware of the impact of behavior on others
• Provide help and advice to colleagues to achieve goals
• Demonstrate a flexible approach, responding positively to any reasonable request

• Previous retail or luxury retail sales or relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays

The expected base salary for this role is $20.00 - $24.00/hour, plus commission. Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

• Associate

• Full-time

• Sales and Business Development
• Industries:
  Retail, Luxury Goods and Jewelry