Residency and Sales Counselor

Job Description

The Residency and Sales Counselor is responsible for driving occupancy through individual sales performance. This position focuses on lead management, providing personalized tours, and maintaining relationships to support occupancy and sales goals. The role works collaboratively with the sales team to deliver exceptional customer service, achieve budgeted performance, and promote the community's offerings.

This new Life Plan/CCRC, The Livelle, is being developed in Woodland Hills within the City of Los Angeles and is scheduled to open in 2028.

• Sales and Lead Management
  • Respond promptly to inquiries to ensure speed to lead.
  • Conduct experiences (tours) of the community to demonstrate how the community can meet the specific needs of the customer by providing a personal experience, identifying when different department heads are needed for tours and ensuring schedules are coordinated effectively to meet the prospective resident’s needs.
  • Clearly articulate fee structures in a manner that reflects the benefits of prospective residents’ choices.
  • Explain the physical and financial assessment processes to prospects and help coordinate any necessary interviews.
  • Follow up with prospective residents and families regularly to address concerns and provide updates.
  • Maintain accurate records of all interactions in Salesforce.
  • Utilize the LCS ExSell training checklist and apply the Sales
    
    FIRST Sales Standards in the sales process.
• Marketing and Outreach Support
  • Identify and participate in marketing events, open houses, and special activities to promote the community.
  • Coordinate and prepare for events, including set‑up, guest registration, and providing tours.
  • Distribute marketing materials and provide information to prospective residents and referral sources.
• Customer Service
  • Provide personalized, compassionate, and professional support to prospective residents and families during the decision‑making process.
  • Collaborate with internal teams to facilitate a smooth move‑in experience for new residents.
  • Address and elevate questions or concerns to the Director of Marketing and Sales as needed.
• Administrative Duties
  • Prepare reports and track sales metrics as directed by the Director of Marketing & Sales.
  • Perform other duties and responsibilities as assigned.

• Associate’s degree required;
  Bachelor’s degree preferred.
• At least 2 years of customer service, sales, or administrative experience, preferably in senior living, healthcare, or hospitality.
• Strong communication and interpersonal skills with the ability to build rapport and conduct presentations.
• Detail‑oriented with excellent organizational and time‑management skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to learn Salesforce software.
• Positive, empathetic attitude and a genuine desire to assist seniors and their families.
• Flexibility to work occasional evenings, weekends, or holidays as required.
• Ability to handle confidential information with professionalism and discretion.

• Industry Leader.
• Inclusive & collaborative culture.
• Top Workplace USA.
• Top Workplace Iowa.
• Charity and community involvement.
• Outstanding advancement opportunities.
• Ongoing career development.

Competitive pay, great benefits, and vacation time.

We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave.

Travel frequency: 0‑10%.

Estimated Salary: $66,000 - $82,000 base with a commission package.

The actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors. A post‑offer background check, including references, is required. LCS IS AN EQUAL OPPORTUNITY EMPLOYER.

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