Sales Associate - Part Time - Sherman Oaks

Job Title: Sales Associate

Status: Hourly

Location: 91423

West Coast Fitness

West Coast Fitness is a leading franchisee of Orange theory® Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We focus on our remarkable team and emphasize the 3 Cs of Success—Clarity, Communication, and Collaboration—while fostering an inclusive, enthusiastic, and empathetic environment. Established in 2014, WCF is proud of building a team that consistently achieves record performance and continues to expand across the region.

If you consider yourself the “life of the party,” someone who can command a room, who’s not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones who keep each of our members coming back with a smile.

While we have high expectations in this sales‑heavy role, the focus will always be on member experience. This role is perfect for those with a passion for health and wellness, who love providing top‑notch service, and who are goal‑oriented. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales.

Through exemplary customer service, Sales Associates also drive membership retention, maximize workout traffic, and maintain a positive, safe, and fun studio environment.

• Cultivate genuine, experience‑focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience to all members and guests.
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests.
• Perform telephone inquiries, follow‑up calls, and customer care calls.
• Host OTF studio tours with prospects and/or fitness program holders.
• Greet members and guests promptly, enthusiastically, and with a smile to create a friendly, positive environment upon entry.
• Participate in 1‑2 OTF scheduled workouts per week.
• Maintain an organized and clean work environment.
• Respond immediately to member requests, inquiries, and concerns.
• Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms.
• Attend and participate in all relevant OTF training programs, events, and meetings.
• Establish and maintain an effective referral program.
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities.
• Maintain an organized and clean lobby/front desk area.
• Process accurate credit card transactions.
• Perform follow‑up and follow‑through activities with all prospective clients.
• Work closely with the Fitness Team to ensure that processes are fulfilled.

• Previous sales experience with strong sales prowess (experience working in a sales quota‑bearing structure highly preferred).
• Excellent verbal and written communication skills.
• Ability to multi‑task and excel in a fast‑paced environment.
• Functional computer skills required – Microsoft Office (Word, Excel), general site navigation, in‑depth reporting, and data entry.
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a color, it’s an attitude).
• High school diploma.
• Health and fitness‑minded people, highly preferred.

• Competitive…