Sales Group Manager, Inside Sales

The Sales Manager, Inside Sales (Group Manager, Inside Sales) is a key inside sales management position at The Real Real. As a Group Manager, you will drive an inside sales team focused on acquiring luxury products from our existing consignor base. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

• Provide coaching, training and performance management to ensure your team meets or exceeds monthly sales targets
• Shadow phone interactions, review written correspondence, and examine sales pipeline to monitor and improve team performance
• Monitor your team’s productivity and motivate individuals to reach daily/weekly/monthly KPIs
• Interview, hire, train and develop employees
• Ensure accurate information is captured in Salesforce, providing quality checks as needed
• Work closely with other sales channels and management teams to drive partnership and alignment
• Identify opportunities for workflow and reporting improvement and articulate execution plans to management team
• Coach team in providing world-class consignor experience through phone, email and text interactions
• Field general Q&A, manage elevated consignor issues directly with consignors and liaise with consignor relations to resolve

Minimum Requirements:

• Must live in the Pacific, Mountain, or Central time zone ONLY. No exceptions.
• Motivated by a desire to win and excel and grow your business in a competitive sales environment
• Exceptional written and verbal communication skills
• Thrive in a dynamic, fast-paced work environment
• Ability to build rapport, establish trust, provide empathy and build credibility quickly
• Efficiency and strong organizational, time management and communication skills