Client Partner - Retail, CPG & Pharma

Role: Client Partner – Retail, CPG & Pharma

Team: Sales

Vertical: Retail, CPG & Pharma

Reports To: Managing Client Partner – Retail, CPG & Pharma

Supervisory Responsibility: This role does not currently have direct reports.

Ideal

Start Date:

February 1, 2027.

Location: We are a remote-first company but we prioritize candidates in New York City, Chicago, San Francisco, LA, Boston, Seattle or Philadelphia given the customer requirements of this role. We have office spaces available in all of our hubs.

Travel: This role will travel as needed for in-person customer meetings and industry conferences. Note, Knit does US All Team, in-person company events 2x per year.

Salary Range: $120K - $160K base (50% base / variable)

Knit is the AI-native research agency. We help the world's most iconic brands make confident decisions through deep customer understanding. Knit pairs our AI-native tooling with world-class researchers to run quant and qual at scale - delivering executive, decision-ready insights to inform billion dollar decisions. Teams at Amazon, Mars, T-Mobile, Paramount, McCormick, Nestle, Medtronic and 100+ others trust Knit to bring real customer voices into their biggest decisions.

Knit recently closed its Series B, raising $60M+ to date. Our team of ~80 is US remote friendly, with headquarters in our NYC midtown office. Our team is built with operating talent from Kantar, Ipsos, Deloitte, and unicorn startups.

Come build with us!

The Client Partner – Retail, CPG & Pharma will play a critical role in driving Knit’s growth in the Retail, CPG & Pharma vertical by managing and expanding our largest enterprise partnerships while also building relationships with new high-potential accounts.

You’ll own a portfolio of 10-20 enterprise accounts across retail, consumer packaged goods (CPG), and pharma/healthcare (some existing, some new) with the mandate to retain, grow, and strategically expand them across brands, categories, and markets. These are organizations with large brand portfolios and complex category, commercial, and regulatory considerations, where insights teams drive decisions from shelf to patient. Acting as the commercial quarterback, you’ll lead renewals, upsells, and cross-sells while prospecting into new divisions and organizations to grow your book of business.

You’ll join a team that’s building something category-defining, and you’ll help shape how some of the world’s most respected brands uncover and activate insights through AI-native research.

This is a high-impact, consultative sales role that blends strategic relationship management with commercial ownership. You’ll collaborate closely with Customer Success, Research, and Product to ensure clients are realizing value while uncovering new ways Knit can help them succeed.

• Own and grow a portfolio of 10-20 enterprise accounts in Retail, CPG & Pharma, including both existing clients and targeted net-new logos.
• Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year.
• Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit’s platform can deliver value, such as shopper journey and path-to-purchase, packaging and claims testing, assortment and category strategy, innovation pipelines, brand positioning, and patient and HCP (healthcare professional) research.

Act as a strategic advisor to senior Consumer & Shopper Insights, Category Management, Brand, Commercial Insights, and Market Research leaders, helping them expand how they use Knit’s AI-native platform across teams and business challenges.

• Develop and execute account plans that…