Sales & Client Services Coordinator

Matador Fire is a Los Angeles-based startup that offers Southern California homeowners practical, affordable, professional-grade wildfire defense solutions. We’re seeking a Sales and Client Service Coordinator to join the team. The successful candidate drives outreach to inbound leads, schedules qualified leads for on-site demonstrations and assessments, assists in creating proposals, and helps drive other strategic improvements throughout the sales function. They’re personable and adaptable, using both proven sales techniques and a consultative approach.

• Call prospective clients (inbound leads) to fulfill requests for consultation on Matador Fire’s wildfire defense solutions, confirm purchase intent, and schedule next steps appropriately
• Schedule on-site visit for system demonstrations and risk assessments
• Leverage existing resources, knowledge of Matador Fire’s value proposition, and context gathered from conversations to follow-up effectively
• Assist in creating proposals following on-site demonstrations and support clients post-sale
• Work through current customers and existing “old” leads to drive new business and strategic improvement
• Collaborate with both the warehouse team (manufacturing) and field technicians (demos, assessments & installs) to ensure customer expectations are met, with great attention to detail
• Resolve and troubleshoot customer issues quickly
• Work with sales team to develop, present, and acheive sales objectives
• Use CRM to track customer communications
• Maintain professionalism on the job
• Be reliable and punctual in reporting for work
• Perform other duties of a similar nature as required

• Growth Minded: Our team provides ample opportunity for professional growth and development. Going above and beyond is the norm, and will be rewarded.
• Strong Communication: Clear, professional, and confident with customers and teammates alike.
• Reliable & Accountable: Punctual, dependable, and takes ownership of their work.