Appointment Coordinator Bilingual Spanish and English

Category Sales Customer Service BDC

About the Organization Honda of North Hollywood is under new ownership! Join our team for exciting opportunities and a place where you can advance your automotive career. As a family owned dealership we welcome you to become part of it. Join a positive, creative and challenging workplace that promotes excellence and achievement as we aim to deliver the very best experience possible to our customers.

We are looking for dedicated and motivated professionals who share the same passion to join our team. We are the fastest growing dealership in the country and there are many opportunities for you to pursue your career goals.

Description

Honda of North Hollywood is expanding! We are looking for AUTOMOTIVE SALES BDC ASSOCIATES — WEneed phone assassins and conversational closers to join our Appointment Setting Team. This is your chance to break into the high-volume automotive industry at one of LA’s most dynamic dealerships.

We’re not just taking calls — we’re driving traffic, generating leads, and filling the showroom
. If you’re confident on the phone, love the thrill of the chase, and can turn cold leads into booked appointments, we want to hear from you.

The Role:
Outbound Appointment Coordinator

You’ll be part of the engine behind our sales team — calling, texting, emailing, and following up with prospects to schedule test drives and appointments.

This role is heavily outbound — you’ll be making cold calls, warm calls, follow-ups
, and re-engagement calls daily. You will be relentless
, persuasive, and professional — every call is a chance to convert interest into action.

What You’ll Do

• Make 75+ outbound calls daily to prospects, no-shows, and past inquiries

• Text and email prospects to nurture and convert leads

• Set and confirm test drive and consultation appointments

• Overcome objections and build rapport quickly over the phone

• Collaborate with the sales team to ensure a seamless handoff

• Follow up on missed appointments or unsold opportunities

• Hit weekly contact, appointment, and show goals

• Maintain accurate records in our CRM

What You’ll Need

• Full-time availability (part-time options may be considered)

• At least 18 years old

• A valid driver's license and acceptable driving record

• Bi-lingual (English/Spanish) is highly preferred

• Strong communication skills
  , both written and verbal

• Ability to work comfortably with guests in person and via phone, email, text, and chat

• Excellent organizational and follow-up skills

• Ability to multitask in a fast-paced environment

• Professional appearance and a strong work ethic

• Ability to apply common-sense understanding to follow written and verbal instructions

• All potential employees must pass a pre-employment background check and drug screen

• Experience with CRM systems and/or lead management tools is a plus

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Sit and/or stand interchangeably throughout the day

• Sit and/or stand for long periods of time

• Use hands, fingers, and arms continually and frequently

• Bend, crouch, crawl, stoop, and kneel as needed

• Pick up, lift, and carry items up to 50 pounds occasionally

What You Get

• Hourly pay PLUS commission on appointments that show and sell. Pay range from minimum wage to $30per hour.

• Weekly incentives and spiffs

• Paid training and ongoing development

• Medical, dental, vision & life insurance (FT)

• 401(k) with company match

• Paid time off and holidays

• Employee discounts on vehicles and service

• Clear path to growth in a busy, well-established dealership

Who We Are

Honda of North Hollywood is one of Southern…