Client Advisor - Melrose Place

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring  sameness  that exists in the world.

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

The Client Advisor is a brand ambassador and key contributor to the store's commercial success. This role delivers a highly personalized client experience while consistently achieving individual and store sales objectives. Through product expertise, clienteling, and relationship building, the Client Advisor develops long-term client relationships that drive loyalty, repeat business, and new client acquisition — operating with an owner's mindset toward their book of business.

Reports To:

Store Manager / Assistant Store Manager

• Achieve or exceed individual sales goals and contribute to store objectives
• Know and act on personal KPIs:
  Net Sales, ATV, UPT, Conversion, Client Acquisition and Retention, Repeat Client Sales, and Full-Price Sell-Through
• Increase basket size through cross-selling, upselling, and complete-look selling
• Use business and client insights to adjust selling strategies; share observations with Store Management
• Support product launches, events, and commercial activations

• Build and actively manage a high-quality client portfolio
• Use CRM and clienteling tools to record client preferences, purchases, and follow-up opportunities
• Conduct personalized outreach on new arrivals, special orders, and seasonal collections through approved channels
• Invite clients to appointments, private events, and brand experiences
• Acquire new clients through networking, referrals, events, and local partnerships
• Safeguard client confidentiality in line with company policy and applicable privacy requirements

• Create a welcoming, elevated experience consistent with the brand's positioning
• Maintain expert knowledge of current collections, materials, craftsmanship, pricing, availability, and styling
• Communicate the brand's heritage, values, and design philosophy through compelling product storytelling
• Adapt the selling approach to a diverse client base; resolve concerns professionally and elevate when appropriate
• Participate actively in product knowledge, selling skills, and CRM training

• Maintain awareness of inventory levels to maximize selling opportunities; flag discrepancies promptly
• Execute product searches, transfers, holds, reservations, and special orders per company procedure
• Participate in cycle counts and physical inventories; support replenishment, shipment processing, and stock organization
• Process POS transactions, returns, exchanges, repairs, and alterations accurately
• Uphold visual merchandising standards, opening/closing procedures, and loss prevention, security, and safety protocols

• Contribute to a collaborative, inclusive, high-performing store environment
• Share client insights, product knowledge, and selling strategies with colleagues
• Participate in daily meetings, business updates, and store initiatives
• Support onboarding of new team members through knowledge sharing and positive role modeling

Performance is measured across four areas:

• Commercial:
  Individual Sales…