Showroom Sales Consultant​/Key Holder

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Lulu and Georgia is a design-led home furnishings brand known for elevated, distinctive pieces and a highly curated point of view. As we expand into physical retail, our first showroom will play an important role in how we serve customers in-person while supporting our growing omnichannel business.

We're hiring Full-Time Showroom Sales Consultants (Keyholders) to join the launch team of Lulu and Georgia's first physical showroom in West Hollywood. This is a high-touch, relationship-driven sales role focused on delivering an elevated customer experience and guiding clients through product selection, project scoping, quoting, and purchase completion.

In our sample-only showroom environment, Sales Consultants act as trusted advisors—supporting direct-to-consumer clients and residential trade designers by offering product expertise, design guidance, and proactive follow-up that converts interest into orders. As a Keyholder, you'll also support daily opening/closing procedures and act as a trusted on-site leader when the Showroom Manager is not present.

Deliver a warm, elevated, and consultative in-store experience for all customers, including walk-ins and appointments

Conduct needs discovery and help clients select products that align with their style, space, timeline, and budget

Provide design support such as styling recommendations, simple space planning guidance, and "complete-the-look" suggestions. Build and manage quotes and draft orders, ensuring accuracy in product specifications, lead times, and delivery expectations Drive sales through disciplined follow-up, clienteling, and relationship-building - turning in-store engagement into completed purchases

Drive sales through disciplined follow-up, clienteling, and relationship-building - turning in-store engagement into completed purchases

Capture customer information and preferences to create meaningful follow-up and long-term relationships

Maintain consistent outreach to progress opportunities and close sales, using phone and personalized communication (not just email)

Support repeat business by providing thoughtful recommendations, timely updates, and high-touch service

Help grow the local client base by developing relationships with designers and community partners, supporting outreach for events, and encouraging repeat showroom visits through proactive follow-up and personalized recommendations

• Utilize Spoak to create simple visual design boards that help clients make confident purchase decisions
• Partner with cross-functional teams when additional support is needed, while maintaining ownership of the client relationship whenever possible

Serve as a Keyholder and support secure access to the showroom as needed

Execute opening and closing procedures, including walkthroughs, security checks, and ensuring the showroom is customer-ready at the start of each day

Maintain daily readiness standards, including cleanliness, merchandising presentation, sample organization, and overall showroom appearance

Support cash wrap / device readiness and ensure all systems are functioning prior to opening (as applicable)

Follow security protocols and elevate issues related to safety, incidents, or building concerns in accordance with company procedures

Act as a trusted on-site leader when the Showroom Manager is not present, supporting team coverage and ensuring a consistent client experience